Senior Manager, Customer Success & Experience

De Lacy Executive Recruitment North America; Markham; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading childcare catering company in York Region, Markham, seeks a Senior Manager of Customer Success to lead the Customer Success function. This role focuses on enhancing customer experience through strategic planning and effective team management. The ideal candidate will have 5-8 years of experience, strong customer orientation, and excellent leadership skills. Competitive compensation and growth opportunities in a dynamic environment are offered.

Qualifications

• Minimum 5-8 years of experience in customer success roles.
• Proven experience in leading teams through change management processes.
• Strong attention to detail and excellent organizational skills.

Responsibilities

• Lead and manage the Customer Success function.
• Recruit and train personnel, ensuring alignment with departmental objectives.
• Oversee customer-centric policies and maintain high customer satisfaction.

Skills

Customer Focus

Change Management

Decision Making

Motivating Others

Results Focus

Communication

Digital Literacy

Continuous Improvement

Education

University Degree in Business Administration

Tools

ERP systems

CRM (Hubspot preferred)

MS Office

Job description

A leading childcare catering company in York Region, Markham, seeks a Senior Manager of Customer Success to lead the Customer Success function. This role focuses on enhancing customer experience through strategic planning and effective team management. The ideal candidate will have 5-8 years of experience, strong customer orientation, and excellent leadership skills. Competitive compensation and growth opportunities in a dynamic environment are offered.