Senior Manager, Customer Experience — Hybrid & Growth

Tayco; Halton Hills; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading manufacturing company in Halton Hills, Ontario is seeking a Senior Manager, Customer Experience to develop and champion a culture of customer satisfaction. The successful candidate will lead a team, oversee software solutions, and implement best practices to enhance service quality. Ideal applicants will have a degree in business or related field with proven experience in leadership and customer service. This position offers a hybrid work environment with opportunities for growth.

Benefits

Flexible hybrid schedule

Opportunities for growth and advancement

Social and recreational activities

Qualifications

• 5 - 8 years of experience leading and directing a team.
• Strong troubleshooting and customer service skills.
• Ability to adapt quickly to dynamic environments.

Responsibilities

• Lead and coach the Customer Experience team.
• Oversee software solutions for Customer Experience.
• Develop best practices to improve customer satisfaction.

Skills

Customer service skills

Conflict resolution

Supervisory skills

Analytical skills

Interpersonal skills

Coaching skills

Education

Degree in business or Project Management

Tools

MS Word

Excel

Job description

A leading manufacturing company in Halton Hills, Ontario is seeking a Senior Manager, Customer Experience to develop and champion a culture of customer satisfaction. The successful candidate will lead a team, oversee software solutions, and implement best practices to enhance service quality. Ideal applicants will have a degree in business or related field with proven experience in leadership and customer service. This position offers a hybrid work environment with opportunities for growth.