Senior Manager, CS — Remote EdTech Transformation

Acuity Insights; Ottawa; Remote; CAD 125,000 - 135,000; Full time

Job summary

A leading educational technology company is searching for a Senior Manager, Customer Success in Ottawa, Ontario. This fully remote role involves leading a values-driven team to enhance customer experiences and drive net revenue retention above 110%. The ideal candidate will have a strong background in commercial leadership and strategic ownership, with the ability to navigate global customer expansion. Competitive compensation up to $135,000 CAD awaits the right leader.

Benefits

Transparent compensation

Annual learning budget

Employee stock options

Flexible work arrangements

Self-directed vacation

Health and dental coverage

Parental leave top-up

Qualifications

• Proven ability to protect revenue and build lasting client partnerships.
• Experience guiding teams through change with empathy and collaboration.
• Strong ability to influence executive decisions based on data.

Responsibilities

• Manage the Assessments CS team and drive net revenue retention.
• Lead partners through high-stakes migrations to new platforms.
• Prepare CS teams for global expansion across multiple markets.

Skills

Commercial leadership

Strategic ownership

Change stewardship

Global perspective

Cross-functional influence

People-centric leadership

Job description

A leading educational technology company is searching for a Senior Manager, Customer Success in Ottawa, Ontario. This fully remote role involves leading a values-driven team to enhance customer experiences and drive net revenue retention above 110%. The ideal candidate will have a strong background in commercial leadership and strategic ownership, with the ability to navigate global customer expansion. Competitive compensation up to $135,000 CAD awaits the right leader.