Senior Manager, Consumer Insights

Epsilon; Toronto; On-site; CAD 90,700 - 129,500; Full time

Benefits offered by this job

Paid time off (PTO) and holidays

Sick time and parental benefits

Comprehensive health coverage

Retirement plan with company match

Professional development

Employee recognition

Charitable donation matching

Employee assistance program

Health awareness benefits

Job summary

Epsilon in Toronto seeks a Consumer Insights Senior Manager to lead high-quality research projects, primarily for US market clients. You will guide studies from design to final deliverables and coordinate with Publicis teams.

The role emphasizes strong project management, cross-functional collaboration, and impactful client presentations. We value extensive experience in quantitative research, expertise with Qualtrics, and a proactive, detail-oriented approach.

Qualifications

• 7 to 10 years of experience in consumer quantitative research, survey design, analysis and reporting.
• Strong organization and project management skills.
• Excellent attention to detail and problem-solving ability.
• Experience working with cross-functional teams.
• Excellent written and oral communication skills.
• Proactive with ability to shift priorities based on needs.
• Strong skills with Excel and PowerPoint for analysis and reporting.
• Ability to learn quickly and take initiative.

Responsibilities

• Lead primary research studies through the full project cycle, including scoping, design and proposal development.
• Design questionnaires aligned with learning goals and lead analysis and reporting.
• Finalize results and key conclusions into client presentations.
• Coordinate with clients, internal teams and partners.
• Support fieldwork testing and monitoring with stakeholders.
• Manage timelines and deliverables across multiple projects.
• Assist with department processes and privacy compliance.
• Handle additional projects as time permits.

Skills

Project management

Quantitative research

Survey design

Data analysis

Cross-functional teamwork

Excel

PowerPoint

Communication skills

Attention to detail

Initiative

Education

Bachelor's degree in market research

Tools

Qualtrics

Job description

Overview

The Consumer Insights Senior Manager will play an important role in delivering high-quality research to clients, mostly focused on the US market. The role will focus on supporting Publicis agency clients while working on the Epsilon research team. This is an opportunity to be part of business growth for Epsilon and Publicis, by leading research projects from design to final deliverables. The Senior Manager will report to the Senior Director of Consumer Insights and work closely with Co‑ordinator roles on the team for project execution. The Senior Manager will manage the full project cycle from designing study methodologies, developing questionnaires, and providing presentations and insights for the agency teams and clients.

Responsibilities

• Lead primary research studies through the full research project cycle, including:
  • Scoping, research design and proposal development based on project needs
  • Design of questionnaire to align with learning goals
  • Lead analysis and reporting
  • Finalize results and key conclusions into client presentations
  • Liaison/communication with clients, internal teams and partners
• Support the CI Coordinator/Programmer on project execution tasks, including:
  • Survey testing before fieldwork, monitoring fieldwork, and communication with stakeholders related to fieldwork needs
• Co‑ordinate project timelines and deliverables with other team members, ensuring a strong coordination and organized approach for concurrent tasks from multiple projects
• Assist with department tracking and evolving processes as needed
• Ensure privacy and consumer data are handled per business needs
• Other projects as time permits

Qualifications

• 7 to 10 years experience in consumer quantitative research, survey design, analysis and reporting
• Very strong organization and project management skills
• Excellent attention to detail, accuracy and problem‑solving ability
• Experience working with cross‑functional teams
• Excellent written and oral communication skills
• Proactive working style, with flexibility to shift priorities based on departmental needs
• Strong skills with Excel and PowerPoint software for analysis and reporting
• Ability to learn quickly and take initiative

Why You Might Stand Out

• Education/training in market research
• Work experience in a fast‑paced research supplier role or supporting agency teams
• Familiarity with Qualtrics is an asset

Salary

Transparency matters to us. The salary range for this position is CAD $90,700 – $129,500 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications.

AI Use

We do not use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes.

Benefits

• Paid Time Off Policy (PTO), 12 paid holidays
• Paid sick time
• Parental/new child benefits
• Comprehensive health coverage, retirement plan with company match, professional development, employee recognition, charitable donation matching, employee assistance program and health awareness benefits

Epsilon is an Equal Opportunity Employer. Epsilon does not discriminate against applicants or employees in relation to all employment decisions, including hiring, based on actual or perceived race, age, sex or gender (including pregnancy), marital status, ethnic origin, ancestry, citizenship, disability, creed, colour, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. Epsilon also prohibits harassment of applicants and employees based on any of these protected human rights grounds. Epsilon is committed to providing applicants with an inclusive, barrier‑free and accessible workplace to support the applicant’s success. Should an applicant require accommodation during the recruitment process, for example as a result of a disability, please contact us at [e-mail].