Senior Manager, Collections & Recoveries Strategy

BMO; Toronto; On-site; CAD 86,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Canada is seeking a senior analytics leader to design, deploy, and optimize collections and recoveries strategies across the lifecycle. You will leverage advanced analytics, decision engines, and data sources to drive data-led recoveries, reduce losses, and improve customer outcomes.

You will own strategy design, testing, deployment, governance, and performance monitoring, partnering with Risk, Operations, Technology, and external vendors to deliver measurable impact while

Qualifications

• 7+ years in collections strategy, risk decisioning, or analytics within financial services.
• Hands-on experience with decision engines (FICO TRIAD, FICO DM, CGI Strata, or similar).
• Strong end-to-end collections expertise, including recoveries.
• Solid analytics background with hands-on SQL, SAS, or equivalent.
• Proven track record designing, testing, and deploying strategies at scale.

Responsibilities

• Lead the design, deployment, and optimization of collections and recoveries strategies across the lifecycle.
• Drive data-led decisions to improve recoveries, reduce losses, and increase operational efficiency.
• Own the full strategy lifecycle: design, simulation, testing, deployment, and performance monitoring.
• Translate business objectives into effective decision strategies and provide executive-level insights.

Skills

Collections strategy

Decision engines

End-to-end collections

SQL/SAS

Strategy deployment

Tools

FICO TRIAD

FICO DM

CGI Strata

SQL

SAS

Python

Power BI

Tableau

Job description

Application Deadline: 11/05/2026 Address: 33 Dundas Street West Job Family Group: Audit, Risk & Compliance

Lead the design, deployment, and optimization of collections and recoveries strategies across the lifecycle using advanced analytics (e.g., SAS, KnowledgeENTERPRISE) and decision engines (FICO TRIAD, FICO Decision Management, CGI Strata). Drive data-led decisions to improve recoveries, reduce losses, and increase operational efficiency. Design and optimize end-to-end collections strategies (early-stage through recoveries) using decision engines, predictive models, and business rules. Own the full strategy lifecycle: design, simulation, testing, deployment, and performance monitoring. Translate business objectives (risk, profitability, customer outcomes) into effective decision strategies. Lead change management for strategy updates, including impact analysis, testing, and governance. Leverage internal and external data (core banking, collections systems, bureaus, agencies, legal vendors) to enhance decisioning. Partner with Risk, Operations, Technology, and external vendors to deliver and optimize strategies. Deliver clear, executive-level insights and recommendations grounded in data. Ensure strategies align with regulatory requirements and risk governance standards.

Qualifications

• 7+ years in collections strategy, risk decisioning, or analytics within financial services.
• Hands-on experience with decision engines (FICO TRIAD, FICO DM, CGI Strata, or similar).
• Strong end-to-end collections expertise, including recoveries.
• Solid analytics background with hands-on SQL, SAS, or equivalent.
• Proven track record designing, testing, and deploying strategies at scale.
• Strong stakeholder management and influencing skills; able to simplify complex concepts.
• Good understanding of risk management, portfolio economics, and regulatory r

Preferred Experience

• Developing and deploying decision-driven segmentation, treatment, prioritization, contact, or recovery strategies within either early-stage collections, delinquency management, or late-stage recoveries, including the use of testing and analytics to optimize performance.
• Designing, implementing, and monitoring loss mitigation, payment assistance, or customer treatment programs.
• Optimizing recovery performance through placement strategies, vendor management, legal recoveries, settlements, bankruptcy, insolvency, or debt sale programs.
• Managing third-party vendor and agency relationships, including performance scorecards, governance frameworks, and accountability measures.
• Developing business cases, strategic plans, and executive recommendations supported by data and analytics.
• Leveraging analytical tools such as SQL, SAS, Python, Power BI, Tableau, or similar platforms.
• Working with decision engines, strategy management platforms, workflow systems, or collections technologies such as FICO DMP, CACS, or equivalent solutions.
• Leveraging internal and external data sources to improve strategy effectiveness, customer outcomes, and recovery performance.

What Will Make You Successful

Deep expertise in at least one area of the collections or recoveries lifecycle, combined with the curiosity and adaptability to work across adjacent domains. Ability to balance customer outcomes, operational effectiveness, risk management, and financial performance. Strong stakeholder management and influencing skills across Operations, Risk, Technology, Finance, Analytics, and external partners. Comfort navigating ambiguity and helping shape future-state capabilities, processes, and operating models. Excellent communication skills, with the ability to translate complex analytical findings into clear business recommendations for executive audiences.

Salary: $85,500.00 - $185,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.