Senior Manager, Client Master Data Management, Deloitte Global Finance Services

Deloitte Canada; Toronto; On-site; CAD 104,000 - 215,000; Full time

Job summary

A leading global consulting firm in Toronto seeks a skilled professional to manage Customer/Client master data processes across SAP and Salesforce platforms. Candidates should have an understanding of master data management, strong analytical and customer service skills, along with a Bachelor's degree and 8+ years of related experience. The position offers a competitive salary range of $104,000 - $215,000 and an opportunity to participate in bonus programs.

Qualifications

• Strong understanding of SAP's Customer Master and SD processes.
• Ability to read and explain firm policies regarding master data management.
• Excellent organizational skills and ability to work autonomously.

Responsibilities

• Oversight of all end-to-end Customer/Client master data management processes.
• Driving innovation, automation, and process improvement.
• Working with Technology teams to deliver efficient solutions.

Skills

Customer service skills

Analytical skills

Presentation skills

Organizational skills

Education

Bachelor's degree

Tools

SAP

Salesforce

Informatica

SQL

Job description

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.

Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future.

What will your typical day look like?

Role requires excellent customer service skills, coordination with stakeholders, in-depth analysis skills, and an ability to resolve requests and questions from requestors. This position will have a broad range of responsibilities with a focus on overseeing the cross-workstream Customer/Client Master Data Management process for all Deloitte member firms served by the global SAP system for finance management, and the global Salesforce system for opportunity and risk management, in addition to establishing governance and controls on the firm’s global Master Data Management system on Informatica.

Primary Job Responsibilities:

• Oversight of all end-to-end Customer/Client master data management processes across Deloitte’s SAP and Salesforce platforms
• Driving discussions to onboard additional business units and geographies onto the current platform
• Leading data validation and data quality efforts for integrating additional business units and geographies
• Driving innovation, automation and process improvement across the Customer/Client Master domain and related areas
• Review of Customer/Client Add/Change requests through SAP, Salesforce and Informatica.
• Working with the Technology teams and other GFS areas to deliver efficient solutions.
• Monitoring delivery for service level adherence and high data quality
• Working with other master data domains such as Vendor Master to identify areas of synergy

About the team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Qualifications

• Strong understanding of SAP's Customer Master and SD processes
• Strong analytical skills with the ability to research and resolve difficult Customer/Client master data-related problems across platforms
• Ability to read, comprehend and explain (to internal and external customers) firm policies that relate to master data management
• Superior customer service skills including clear and concise verbal and written communication, ensuring issues are resolved in a timely manner
• Must be able to professionally interact with all levels of internal customers in person, over the phone, and via email
• Strong presentation/training skills; the ability to organize and develop training plans and materials & present live and virtual sessions to our internal customers
• Ability to handle heavy, fast paced and potentially changing workloads
• Excellent organizational skills, ability to work autonomously, ability to influence others
• Familiarity with Informatica and SQL proficiency is a plus
• A minimum of a Bachelors’ degree and 8+ years related experience in SAP Customer Master Data Maintenance and/or SAP SD is required.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada.

We encourage applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.