Senior Manager, Business Support

Scotiabank; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Manager for Business Operations in Toronto. This pivotal role involves driving workforce management and business continuity while enhancing employee engagement within the Data & Analytics organization. Ideal candidates will have 7–10 years of relevant experience, strong leadership skills, and a commitment to fostering an inclusive culture. The position offers a hybrid work environment and is integral to the bank's operational success.

Qualifications

• 7–10 years of experience in business operations, ideally in financial services.
• Proven ability to lead cross-functional initiatives.
• Demonstrated skill in fostering a positive culture.

Responsibilities

• Lead monitoring of compliance and contractual obligations.
• Drive employee engagement initiatives.
• Manage BCP planning for the Data & Analytics organization.

Skills

Strong knowledge of business continuity planning

Workforce management

Employee engagement programs

Excellent communication skills

Project management

Stakeholder management

Education

7–10 years of experience in business operations

Experience in data, analytics, or technology teams

Job description

Requisition ID: 244567

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Purpose

The Senior Manager, Business Operations plays a critical role in enabling the effectiveness, culture, and operational excellence of the Data & Analytics organization. This role leads key operational programs and initiatives that support workforce management, business continuity, employee engagement, and talent development. The Senior Manager acts as a central point of coordination across HR, Finance, and Technology functions to ensure seamless execution of strategic and operational programs that enhance the employee experience and strengthen organizational culture.

Accountabilities

Third Party Management (TPRM)

• Lead the monitoring of compliance of contractual obligations of CID&A contracts,
• Provide support including training and communications around contracts
• Partner with GPS and Finance teams to embed financial and delivery accountability over the life‑cycle of third‑party contractual obligations

Business Continuity Planning (BCP)

• Lead the development, testing, and maintenance of business continuity and disaster recovery plans for the Data & Analytics organization.
• Ensure plans are communicated, tested, and integrated with enterprise-level BCP initiatives.
• Manage the BCP Plan for Operations and Strategy team.
• Oversee processes for hiring, onboarding, and managing contingent staff and external partners.
• Monitor compliance, contractual obligations, and workforce optimization strategies.
• Partner with Finance and Resource Planning teams to ensure CW management aligns with organizational targets and strategic goals

Employee Engagement & Culture Programs

• Drive employee engagement initiatives, including employee giving campaigns, culture council activities, and recognition programs such as “Best of the Best.”
• Lead organizational surveys (e.g., employee engagement, pulse surveys) and coordinate follow‑up action plans.
• Manage programs to attract, develop, and retain high‑potential talent, including young talent and internship/early‑career programs.
• Partner with HR and leadership to ensure alignment with talent development strategies.
• Act as a business operations partner to leadership, providing support for strategic planning, reporting, and organizational initiatives.
• Monitor key metrics and provide insights to improve operational efficiency and employee experience.
• Timely and effective execution of BCP and operational programs
• High employee engagement and participation in culture and talent initiatives
• Smooth operational support

Education / Experience / Other Information

• 7–10 years of experience in business operations, HR program management, or organizational effectiveness, ideally within data, analytics, or technology teams in financial services.
• Strong knowledge of business continuity planning, workforce management, and employee engagement programs.
• Proven ability to lead cross‑functional initiatives and drive complex programs to completion.
• Excellent communication, project management, and stakeholder management skills.
• Demonstrated ability to create and foster a positive culture and employee experience.
• Experience in analytics or technology organizations is preferred.

Working Conditions

• Work in a hybrid work environment; non‑standard hours are a common occurrence

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.