Senior Manager Business Process and Change Management

TD Bank; Toronto; Hybrid; CAD 108,000 - 164,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Business Process and Change Management. This pivotal role involves leading transformational initiatives within the finance sector, focusing on change management and ERP implementation. The ideal candidate will leverage extensive finance expertise to drive process improvements and enhance stakeholder engagement. With a commitment to customer-first solutions, this position offers a unique opportunity to influence significant organizational changes. Join a dynamic team dedicated to fostering a culture of continuous improvement and delivering exceptional results.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development programs

Mentoring programs

Qualifications

• 10+ years of experience in finance with a focus on change management.
• Proven track record of leading finance transformation initiatives.

Responsibilities

• Lead change management efforts for new finance processes and technologies.
• Identify opportunities for process enhancements and implement solutions.

Skills

Change Management

Process Improvement

Finance Subject Matter Expertise

Analytical Skills

Communication Skills

Education

Bachelor's degree in Finance, Accounting, or Business Administration

MBA

Tools

ERP Systems

Job description

Senior Manager Business Process and Change Management page is loaded

Senior Manager Business Process and Change Management

Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 24, 2025 (12 days left to apply) job requisition id R_1413848

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$108,000 - $163,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Summary:

The Finance Transformation team is seeking a highly skilled and experienced individual to support various change initiatives and programs across Finance. Collaborating with our Finance stakeholders and partners from Platform and Technology the Senior Manager of business process and change management will the lead stakeholder discussions to identify scope of change, degree of change, and impacts to business processes. Responsible for the management of the Finance Transformation 'Intake' process; the incumbent will build out the interaction model, prioritization criteria, resource requirements, and engagement of stakeholders. This role will be critical in providing our stakeholders with a consistent approach to change while building the brand of Finance Transformation. Reporting directly to the AVP of Finance Transformation, this role requires deep process experience in finance, with a focus on change management, process improvement, and ERP implementation.

Key Responsibilities

• Finance Subject Matter Expertise (SME): Utilize extensive knowledge and experience in finance processes to drive transformational changes and improvements.

• Change Management: Lead change management efforts to ensure smooth transitions and adoption of new processes and technologies within the finance department.

• Process Improvement: Identify opportunities for process enhancements and implement solutions to optimize efficiency and effectiveness.

• Customer-First Mentality: Ensure that all finance transformation initiatives are aligned with the needs and expectations of internal and external customers.

• ERP Implementation Exposure: Leverage experience with ERP systems to successfully implement and integrate new technologies into existing finance frameworks.

• Process Documentation: Create and maintain detailed documentation of finance processes to ensure clarity and consistency.

• Continuous Improvement: Foster a culture of continuous improvement by regularly assessing and refining finance processes.

• Facilitate meetings, workshops, and forums to encourage open dialogue and collaboration among stakeholders.

• Autonomous Work: Demonstrate the ability to work independently and manage multiple workstreams simultaneously.

• Executive Presence: Exhibit strong executive presence and effectively influence conversations with senior leadership and stakeholders.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; MBA preferred.

• Minimum of 10 years of experience in finance, with a strong focus on change management and process improvement.

• Proven track record of successfully leading finance transformation initiatives.

• Extensive experience with ERP systems and their implementation.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior leadership.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities and workstreams simultaneously.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific