Senior Manager, Auditor Management and Training

International Air Transport Association; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join the IATA as a Senior Manager in Auditor Management and Training, where you will oversee the IOSA auditor program, manage auditor performance, and ensure training delivery. This role demands strong experience in a regulated industry, preferably in airlines, with an emphasis on safety and communication skills.

Benefits

Flexible work arrangements

Travel benefits

Family-friendly policies

Day off on your birthday

Qualifications

• 7 years’ experience in a regulated, safety-critical industry.
• Experience managing a pool of experts like auditors.
• Excellent English language skills and knowledge of additional languages is a plus.

Responsibilities

• Oversee IOSA auditor management and training program.
• Recruitment and onboarding of auditors.
• Develop and deliver auditor training programs.

Skills

Communication

Presentation skills

Organizational skills

Tools

MS Office

Job description

Employment Type: Permanent

Contract Duration:

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives, and skills of our employees. We also care about our employees’ wellbeing, providing flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We invite you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

The IATA Operational Safety Audit (IOSA) Program Office is responsible for the implementation, delivery, and continuous evolution of the IOSA Program worldwide.

We seek a Senior Manager, Auditor Management and Training, to manage the auditor management and training strategy of the IOSA program. The Senior Manager will report to the Head, IOSA.

What your day would be like

• You will be responsible for overseeing a comprehensive IOSA auditor management and training program with responsibilities that include:
• Auditor planning to ensure the IOSA auditor pool, across all disciplines, meets the needs of an expanding IOSA program.
• Recruitment and onboarding of auditors managed to deliver on timelines that meet program demands.
• Auditor performance management to ensure the program maintains and grows its reputation as an industry gold standard in safety auditing.
• Development and delivery of initial and recurrent auditor training programs based on industry best practices to ensure all auditors remain current with required qualifications.
• Continuously improve the IOSA training proposition to ensure auditor competencies remain current with the latest program developments.
• Support activities to grow the program across the global airline industry.
• Develop and deliver commercial training addressing industry stakeholders such as airlines, as needed.

We would love to hear from you if

• You have 7 years’ experience within a regulated, safety-critical industry, with preference given to those with operational airline experience relating to Flight Operations, Ground Handling, Quality Assurance, Safety.
• You have demonstrated experience managing a pool of experts, such as auditors, with experience as an IOSA or ISAGO auditor and/or instructor an advantage.
• You have proven experience delivering training both in a classroom environment and virtually.
• You possess excellent communication, presentation skills, and stage presence.
• You have excellent English language skills; knowledge of other languages is an advantage.
• You have strong organizational skills and proficiency in MS Office.
• Project management knowledge or experience is a benefit.

Travel Required: 5%

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We look forward to hearing from you!