Senior Manager, AI-Driven Omnichannel Strategy

AstraZeneca; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading pharmaceutical company in Mississauga is looking for a Senior Manager, Digital Customer Strategy Lead. This role will drive the digital interaction strategy, focusing on omnichannel campaigns and AI solutions to enhance customer engagement. The ideal candidate will have a strong background in digital strategy with at least 5 years of relevant experience. Join us to lead innovative changes in the healthcare ecosystem.

Benefits

GTAA Top Employer Award for 10 years

Top 100 Employers Award

Canada’s Most Admired Corporate Culture

Qualifications

• At least 5 years of experience in digital strategy or omnichannel customer engagement roles.
• Extensive expertise in advanced segmentation strategies and campaign analysis.
• Demonstrated ability to work collaboratively and engage with senior leaders.

Responsibilities

• Direct development and execution of digital consumer interaction plan.
• Design and coordinate high-impact omnichannel campaigns.
• Collaborate with teams to translate strategic objectives into digital initiatives.

Skills

Digital strategy

Omnichannel engagement

AI-powered solutions

Campaign analysis

Collaboration

Project management

Compliance knowledge

Education

Bachelor’s degree in Business, Digital Marketing, Data Science

Job description

A leading pharmaceutical company in Mississauga is looking for a Senior Manager, Digital Customer Strategy Lead. This role will drive the digital interaction strategy, focusing on omnichannel campaigns and AI solutions to enhance customer engagement. The ideal candidate will have a strong background in digital strategy with at least 5 years of relevant experience. Join us to lead innovative changes in the healthcare ecosystem.