Senior Major Incident Leader – 24x7 On-Call

Scotiabank; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Major Incident Manager to oversee incident recovery and communication across stakeholders. The role requires excellent communication skills, extensive IT experience, and a strategic mindset. Candidates must have a post-secondary degree in Computer Science and ITIL certification. Join us in fostering an inclusive workplace where every employee can thrive.

Benefits

Diversity and Inclusion programs

Online courses and tuition assistance

Flexible vacation policy

Competitive rewards program

Qualifications

• Must have excellent verbal/written/presentation communication skills.
• 5+ years of experience in Major Incident management in a complex IT environment.
• 10+ years of progressive IT experience with full stack technologies.

Responsibilities

• Drive recovery of major incidents and manage stakeholder communication.
• Collaborate with teams and vendor partners for resolution.
• Conduct post-incident reviews to prevent recurrence.

Skills

Excellent communication skills

5+ years in Major Incident management

Hands-on incident bridge management

10+ years in IT experience

3+ years with senior executives

Strategic thinking

Prioritization skills

Education

Post-secondary education in Computer Science

ITIL Foundations certification

Job description

A leading financial institution in Toronto is seeking a Major Incident Manager to oversee incident recovery and communication across stakeholders. The role requires excellent communication skills, extensive IT experience, and a strategic mindset. Candidates must have a post-secondary degree in Computer Science and ITIL certification. Join us in fostering an inclusive workplace where every employee can thrive.