Senior Learning Experience Designer

Bank of Montreal; Toronto; Hybrid; CAD 69,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

Bank of Montreal’s ERPM Learning team seeks a Senior Learning and Experience Designer to plan, design, and develop engaging learning solutions that build practical risk capability across the enterprise. You will translate complex risk concepts into accessible learning experiences spanning eLearning, workshops, job aids, and simulations.

You will collaborate with SMEs, senior leaders, and enterprise stakeholders to define objectives, assess capability gaps, and measure learning impact.

Qualifications

• Typically 5–7 years of relevant experience with a post-secondary degree in related field.
• Adult Learning accreditation is required.
• Knowledge of accessibility principles and implications for design and development.
• Knowledge of adult learning theory and instructional methodologies.
• Experience designing training for multiple delivery methods.
• Strong knowledge of web development processes and familiarity with authoring tools.
• Design thinking applied to learning design challenges.
• Verbal and written communication skills with strong collaboration abilities.
• Analytical and problem-solving skills with data-driven decision making.

Responsibilities

• Plan, design, and build learning programs across formats to address capability gaps.
• Write, storyboards, and edit learning interventions to meet quality standards.
• Develop change management and communication plans to support readiness and adoption.
• Collaborate with SMEs, leaders, and stakeholders to define objectives and measure impact.
• Ensure accessible, learner-friendly content and practical application activities.

Skills

Adult Learning accreditation

Accessibility principles

Adult learning theory

Multiple delivery methods design

Web development processes

Authoring tools

Design thinking

Verbal & written communication

Collaboration & teamwork

Analytical & problem solving

Influence skills

Data-driven decision making

Education

Post-secondary degree in related field

Tools

Authoring tools

Web development

Job description

Application Deadline: 09/10/2026 Address: 100 King Street West Job Family Group: Human Resources Hybrid requirement - 3x per week, in office (subject to change). Plans, designs, and develops clear, engaging, performance-focused learning solutions that build practical risk capability across ERPM and the broader enterprise. Translates complex risk concepts, frameworks, expectations, and behaviours into accessible learning experiences that help employees apply risk-informed decision-making in their day-to-day work. This role supports the ERPM Learning team’s mandate to strengthen risk culture, build foundational and role-specific capability, support talent development, and enable consistent application of enterprise risk expectations. The Senior Learning and Experience Designer partners closely with ERPM stakeholders, SMEs, senior leaders, and enterprise learning teams to assess needs, define learning objectives, design practical solutions, and measure learning effectiveness. The role requires strong instructional design expertise, creative problem-solving, stakeholder management, and the ability to develop scenario-based, accessible, and measurable learning across multiple formats, including eLearning, workshops, job aids, facilitator guides, participant resources, simulations, and performance support tools. Translates complex risk topics, frameworks, policies, procedures, and stakeholder requirements into clear, learner-friendly content and practical application activities. Designs learning experiences that build practical ERPM and enterprise risk capability, including foundational risk knowledge, role-specific application, and leadership behaviours. Acts as a trusted advisor to assigned business/group by providing guidance on learning design challenges, assessing performance gaps, and recommending practical solutions. Partners with SMEs, senior leaders, and business stakeholders to assess capability gaps, define learning outcomes, align on design direction, and validate learning content. Influences and negotiates with internal and external stakeholders to achieve business objectives and ensure alignment across groups. Assists in the development of strategic plans and supports the execution of strategic initiatives, programs, and learning priorities. Conducts analysis to scope project objectives, understand audience needs, resolve strategic issues, and provide insights and recommendations. Defines learning objectives, tasks, activities, resource requirements, and detailed design structures. Develops effective project plans to support the design and build of learning programs, curricula, and performance support solutions that address identified capability gaps. Writes, storyboards, and edits learning and performance support interventions across a variety of formats and delivery methods. Ensures learning solutions are instructionally sound and developed on time, within scope, within budget, and to quality standards. Builds change management and communication plans that support readiness, stakeholder engagement, behaviour change, execution, evaluation, and sustainment. Designs and develops solutions that advance human performance, drive business impact, and maintain a customer-focused mindset. Reviews programs for effectiveness, considers industry trends and emerging learning technologies, recommends enhancements, and makes changes as required. Builds and maintains effective relationships with internal and external stakeholders, vendors, and industry contacts to gather insights and best practices. Participates in, or leads, multiple internal projects varying in size and complexity. Provides specialized consulting, analytical, and technical support, exercising judgment to identify, diagnose, and solve problems within established guidelines. Works independently and regularly handles non-routine situations.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Adult Learning accreditation is required.
• Knowledge of accessibility principles / practices and the implications for design and development - In-depth.
• Knowledge of adult learning theory, instructional methodologies, technology-enabled design and learning methods - In-depth.
• Experience in the design and development of training for multiple delivery methods.
• Strong knowledge of web development processes and familiarity with authoring tools - In-depth.
• Design thinking - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary: $69,000.00 - $129,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters

BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Who we are

We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.