Senior Large Loss Property Claims Leader

Aviva plc; Vancouver; On-site; CAD 96,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Claims Leader to drive excellence in managing large loss property claims. This role involves leading a dedicated team, ensuring optimal customer outcomes, and enhancing financial performance through strategic risk management. The ideal candidate will possess strong leadership skills, a deep understanding of the claims process, and a commitment to continuous improvement. Join a dynamic organization that values innovation and teamwork, and make a significant impact while advancing your career in a supportive environment.

Benefits

Comprehensive Health Benefits

Retirement Plans

Wellness Programs

Career Development Support

Competitive Vacation Options

Diversity and Inclusion Programs

Qualifications

• Post-secondary education with a CIP/FCIP designation is required.
• Deep understanding of large loss property claims is essential.
• Leadership experience in insurance is preferred.

Responsibilities

• Lead a team of property file handlers and manage large loss claims.
• Develop and monitor claims standards and risk compliance.
• Communicate effectively to foster collaboration and team vision.

Skills

Leadership in Insurance

Analytical Problem-Solving

Communication Skills

Continuous Improvement

Team Development

Risk Management

Education

Post-secondary Education

CIP/FCIP Designation

Job description

Senior Large Loss Property Claims Leader page is loaded

Senior Large Loss Property Claims Leader

Apply locations Vancouver posted on Posted Yesterday job requisition id R-154955

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We're currently looking for a Senior Claims Leader to lead a team of examiners and large loss file handlers.

Are you passionate about leading people, property claims, continuous improvement to make things easier for our people/customers while balancing risk controls and indemnity/expense control of large loss or examined files?
Read on!

What you'll do:

• Accountable for leading a team of property file handlers, including managing large loss claims, and achieving business outcomes related to customer service, team development, and financial performance.

• Create an environment that enables team members to perform at their best and build capabilities for career progression, aligning with current and future business needs.

• Identify and improve system conditions and eliminate waste that impact customer service, team environment, and financial results.

• Develop, implement, and monitor claims standards, risk and compliance standards, training curricula, and project management practices.

• Manage operational risks associated with team output, ensuring compliance and risk mitigation.

• Model Aviva Values and lead with a culture of People, Business, and Innovation.

• Communicate clearly and confidently, fostering collaboration and sharing a vision of desired outcomes and team contributions.

Key Accountabilities:

• Oversee accurate indemnity spending on complex, high-value property claims, with a focus on commercial claims.

• Ensure optimal customer outcomes, financial results, and risk management for large loss files.

• Identify emerging risks, implement controls, and monitor for fraud or financial irregularities.

• Manage team performance, support career development, and succession planning.

• Coordinate with other units such as recovery, underwriting, and complaints.

• Use data insights and team expertise to enhance performance, customer experience, and financial outcomes, optimizing resources creatively.

• Lead and motivate the team, fostering ownership, agility, transparency, inclusion, curiosity, and respect.

• Drive change initiatives within the team.

What you'll bring:

• Post-secondary education with a CIP/FCIP designation.

• Deep understanding of end-to-end large loss property claims, with ability to troubleshoot and develop team capabilities.

• Leadership experience in insurance is preferred.

• Strong performance management and capability development skills.

• Experience or studies in continuous improvement.

• Excellent communication skills for engaging and influencing at all levels.

• Technical proficiency, with experience as a large loss adjuster or examiner.

• Analytical problem-solving skills to interpret data and improve team performance.

• Curiosity and creativity.

• Critical thinking and problem-solving abilities.

What You’ll Get:

• The salary range is $96,700 to $140,000, determined by experience and skills.

• Comprehensive rewards including bonuses, retirement plans, health benefits, wellness, and volunteer opportunities.

• Career development support and professional education.

• Competitive vacation with extra purchase options.

• Diversity and inclusion programs.

• Wellness programs supporting physical and mental health.

Note: AI tools may be used in recruitment. This position is posted internally and externally. If accommodations are needed due to disability, contact Talent Acquisition. This applies throughout employment.

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About Us

We serve 19.5 million customers, helping them save for the future and manage risks. We aim to be the most attractive employer for diverse, talented, entrepreneurial individuals with evolving expertise.

We’re committed to helping our 23,000 employees do their best work and positively impact our customers’ lives.