Senior Large Loss Property Claims Leader

Aviva plc; Vancouver; On-site; CAD 96,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Claims Leader to drive excellence in managing large loss property claims. This role involves leading a dedicated team, enhancing service quality, and ensuring compliance while focusing on customer satisfaction and financial performance. The ideal candidate will possess strong leadership skills, a deep understanding of property claims, and a passion for continuous improvement. Join a company that values care, commitment, and community, and make a significant impact in the insurance sector through innovation and collaboration.

Benefits

Comprehensive rewards including bonuses

Retirement plans

Health benefits

Wellness programs

Professional development opportunities

Competitive vacation policy

Programs supporting diversity and inclusion

Wellness initiatives for physical and mental health

Qualifications

• Deep understanding of large loss property claims with troubleshooting abilities.
• Strong performance management and capability development skills.

Responsibilities

• Lead a team of property file handlers and manage large loss claims.
• Develop and monitor claims standards and risk compliance.

Skills

Leadership

Communication Skills

Analytical Skills

Problem-Solving

Continuous Improvement

Education

Post-secondary education with CIP/FCIP designation

Job description

Senior Large Loss Property Claims Leader

Senior Large Loss Property Claims Leader

Apply locations Vancouver posted on Posted Yesterday job requisition id R-154955

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We're currently looking for a Senior Claims Leader to lead a team of examiners and large loss file handlers.

Are you passionate about leading people, property claims, and continuous improvement to make things easier for our people and customers while balancing risk controls and indemnity/expense control of large loss or examined files?

Read on!

What you'll do:

1. Accountable for leading a team of property file handlers, including managing large loss claims and delivering business outcomes related to customer satisfaction, team performance, and financial results.
2. Create an environment that enables team members to excel and build their capabilities for career progression and meeting business needs.
3. Identify and improve system conditions, eliminate waste, and enhance service quality for customers, environment, and financial performance.
4. Develop, implement, and monitor claims standards, risk and compliance standards, training curriculum, and project management practices.
5. Manage operational risks associated with the team’s output.
6. Model Aviva Values and lead with a culture of People, Business, and Innovation.
7. Communicate clearly and confidently, fostering collaboration and a shared vision for team success.

Key Accountabilities:

1. Oversee accurate indemnity spend on complex, high-value property claims, focusing on commercial claims.
2. Manage customer outcomes, financial performance, and risk on large loss files.
3. Identify and mitigate emerging risks, ensure compliance, and monitor for fraud or irregularities.
4. Conduct performance management and support team members’ career development.
5. Coordinate with other units such as recovery, underwriting, and complaints.
6. Utilize data insights to improve performance, customer experience, and financial results.
7. Lead and motivate the team, fostering ownership, agility, transparency, inclusion, curiosity, and respect.
8. Drive change initiatives within the team.

What you'll bring:

• Post-secondary education with CIP/FCIP designation.
• Deep understanding of large loss property claims, with ability to troubleshoot and develop team capabilities.
• Leadership experience in insurance is an asset.
• Strong performance management and capability development skills.
• Experience or knowledge in continuous improvement methodologies.
• Excellent communication skills to engage and influence at all levels.
• Technical proficiency as a large loss adjuster or examiner.
• Analytical skills to interpret data and improve team performance.
• Curiosity and creativity.
• Critical thinking and problem-solving skills.

What You’ll Get:

• The salary range is $96,700 to $140,000, determined by experience and skills.
• Comprehensive rewards including bonus, retirement plans, health benefits, and wellness programs.
• Opportunities for professional development and education.
• Competitive vacation policy with options to purchase additional days.
• Programs supporting diversity and inclusion.
• Wellness initiatives for physical and mental health.

Note: We may use AI tools in our recruitment process. This position is posted internally and externally.

Aviva Canada provides accommodations for employees with disabilities. Please contact your Talent Acquisition Partner if you require accommodations upon employment.

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About Us

We serve 19.5 million customers, helping them save for the future and manage everyday risks. We aim to be the most attractive employer for talented, diverse professionals committed to making a difference.

We are passionate about empowering our 23,000 employees to do their best work and positively impact our customers’ lives.