Senior L2 Software Support Engineer - Cloud & Data Security

Kunai; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A fintech solutions company in Canada is seeking an L2 Software Support Engineer to join their support team. The role requires a technical problem-solver proficient in troubleshooting and incident response for a data security product. Candidates should have a Bachelor's degree in Computer Science or Engineering and at least 4 years of relevant experience, including with AWS and cloud infrastructure. This position offers competitive compensation and a culture of collaboration and learning.

Benefits

Competitive compensation

Professional development opportunities

Flexible work arrangements

Qualifications

• At least 4 years of experience in technical support, systems administration, or software engineering.
• At least 3 years of experience with public cloud platforms (AWS preferred).
• Experience with modern cloud-based data platforms like Snowflake.

Responsibilities

• Ensure expert-level service for a critical data security product.
• Take ownership of complex customer issues requiring deep technical analysis.
• Help build a scalable support function from the ground up.

Skills

Advanced troubleshooting

Incident response

Problem management

Technical support

Cloud infrastructure

Networking

Data security

Education

Bachelor’s degree in Computer Science, Engineering, or IT

Tools

AWS

JIRA

Salesforce

Docker

Kubernetes

Job description

A fintech solutions company in Canada is seeking an L2 Software Support Engineer to join their support team. The role requires a technical problem-solver proficient in troubleshooting and incident response for a data security product. Candidates should have a Bachelor's degree in Computer Science or Engineering and at least 4 years of relevant experience, including with AWS and cloud infrastructure. This position offers competitive compensation and a culture of collaboration and learning.