Senior ITSM BMC/Remedy Analyst (Secret Clearance)

Flexstaf IT; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT staffing firm in Ontario is hiring a Business Systems Analyst (Level 4) to develop and implement solutions. Candidates should have experience with BMC products or ServiceNow and be adept in Remedy development. Responsibilities include ticket brokering using SOAP and REST APIs and designing CMDB solutions. The role may involve working with container platforms like Kubernetes and Jenkins. This position is integral for those looking to take charge in IT service management and integration initiatives.

Qualifications

• At least 1 year of experience in Remedy development.
• Strong hands-on experience in building service requests using DWP Catalogue.
• 3+ years of experience in configuring ITSM functionalities.

Responsibilities

• Understand customer integration needs and develop solutions using SOAP and REST API.
• Design data load for CMDB and other foundation elements.
• Conduct requirement analysis for ITSM modules.

Skills

Experience with BMC products

ServiceNow

Remedy development

Hands-on experience with DWP Catalogue

Configuring ITSM modules

Understanding customer integration needs

Tools

Kubernetes

OpenShift

Jenkins

Job description

A leading IT staffing firm in Ontario is hiring a Business Systems Analyst (Level 4) to develop and implement solutions. Candidates should have experience with BMC products or ServiceNow and be adept in Remedy development. Responsibilities include ticket brokering using SOAP and REST APIs and designing CMDB solutions. The role may involve working with container platforms like Kubernetes and Jenkins. This position is integral for those looking to take charge in IT service management and integration initiatives.