Senior IT Support Technician - On-site

VIANNEY MOBILE LTD.; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology service provider in Grande Prairie is seeking a full-time technical support professional to report on systems performance and assist users facing difficulties. This role requires 2 to 3 years of experience in a similar position and a college/CEGEP education. The job offers a salary of $36 per hour for 30 to 35 hours each week, with no option for remote work. Applicants must be authorized to work in Canada.

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Ability to consult user guides and technical manuals for solutions.
• Experience in supervising other technical support workers.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Set up equipment for employee use, ensuring proper installation.
• Perform web-server backup and recovery operations.

Skills

Technical support

Problem-solving

User training

System performance reporting

Education

College/CEGEP

Job description

A technology service provider in Grande Prairie is seeking a full-time technical support professional to report on systems performance and assist users facing difficulties. This role requires 2 to 3 years of experience in a similar position and a college/CEGEP education. The job offers a salary of $36 per hour for 30 to 35 hours each week, with no option for remote work. Applicants must be authorized to work in Canada.