Senior IT Support Technician (L2-L3) – On-Site Calgary Growth

GAM Tech; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

A dynamic Managed Service Provider in Calgary is seeking an Intermediate / Senior L2–L3 Support Hero. This role involves advanced technical support, system administration, and mentorship to junior staff. The ideal candidate has 3+ years of IT support experience and is proficient in Windows Server, Active Directory, and networking. The position offers a total compensation between $60,000–$100,000, including benefits and a collaborative work environment.

Benefits

Health and dental coverage

RRSP matching

Paid training/certifications

Opportunities for professional growth

Collaborative work environment

Inclusive workplace culture

Qualifications

• 3+ years of hands-on experience in IT support, system administration, or network administration.
• Strong technical skills with Windows Server, Active Directory, Office 365, virtualization, and networking.
• Excellent troubleshooting, analytical, and documentation skills.

Responsibilities

• Provide advanced troubleshooting and technical support for escalated IT issues.
• Serve as a technical escalation point for L1 technicians.
• Configure and maintain network infrastructure, including firewalls, VPNs, and security protocols.

Skills

Windows Server

Active Directory

Office 365

Networking

Virtualization

Troubleshooting

Documentation

Customer Service

Tools

VMware

Hyper-V

HaloPSA

N-able

Job description

A dynamic Managed Service Provider in Calgary is seeking an Intermediate / Senior L2–L3 Support Hero. This role involves advanced technical support, system administration, and mentorship to junior staff. The ideal candidate has 3+ years of IT support experience and is proficient in Windows Server, Active Directory, and networking. The position offers a total compensation between $60,000–$100,000, including benefits and a collaborative work environment.