Senior IT Support & Automation Lead - Vancouver (On-site)

Nesto; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian mortgage technology provider is seeking an IT Support Specialist in Vancouver to provide Level 1 and 2 technical support. The ideal candidate will have over 7 years of experience in technical support roles, preferably in a corporate environment, and be comfortable with Windows and macOS systems. This position offers health benefits, training programs, and a collaborative work environment.

Benefits

Health and Wellness Spending Accounts

Paid vacation, sick days, and personal days

RRSP Matching Program

Discounted gym memberships

Qualifications

• 7+ years of experience in a technical support or network operations role.
• Experience in a corporate environment.
• Experience supporting end-users in macOS environments is a plus.

Responsibilities

• Provide Level 1 and 2 technical support for all corporate locations.
• Lead IT efficiency and automation projects.
• Manage the full user lifecycle from onboarding to offboarding.

Skills

Technical support

Microsoft InTune

Microsoft Office 365

Bilingual (French/English)

ITIL methodologies

Education

Degree or diploma in Computer Science, Information Technology, or related field

Tools

Microsoft Exchange Online

Anti-virus and security applications

Workstation build automation

Job description

A Canadian mortgage technology provider is seeking an IT Support Specialist in Vancouver to provide Level 1 and 2 technical support. The ideal candidate will have over 7 years of experience in technical support roles, preferably in a corporate environment, and be comfortable with Windows and macOS systems. This position offers health benefits, training programs, and a collaborative work environment.