Senior IT Supplier Manager

AIR MILES; Toronto; On-site; CAD 69,000 - 129,000; Full time

Job summary

A prominent loyalty program provider in Toronto is looking for a Supplier / Vendor Manager to oversee vendor relationships, ensuring compliance and risk management. The role requires 5+ years in supplier management and contract negotiation, along with strong leadership and communication skills. Compensation ranges from $69,000 to $129,000, along with comprehensive benefits including health insurance and retirement plans.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• 5+ years experience with managing large enterprise technology and software suppliers.
• In-depth knowledge and experience managing vendor programs.
• Strong verbal & written communication skills.

Responsibilities

• Develop, promote, maintain, and manage the vendor management program.
• Negotiate to achieve business objectives.
• Educate and cross-train team members.

Skills

Vendor / supplier relationship management

Contract negotiation & management

Managing large enterprise technology suppliers

Leading people and developing teams

Education

Post-secondary degree in related field

Job description

About the Role

Application Deadline: 11/27/2025

Address: 250 Yonge Street

Job Family Group: Procurement

This role offers a unique opportunity to be part of a high‑impact team navigating rapid growth and transformation. You will thrive in an environment where autonomy is encouraged, leadership is accessible and supportive, and collaboration is at the heart of everything we do. It’s a chance to help shape the future of the team and organization while growing personally and professionally. The Supplier / Vendor Manager (SM) is responsible for managing the day‑to‑day relationship with third‑party IT vendors — especially those providing infrastructure, security, compliance, and SaaS services. They ensure vendors deliver what they’ve promised, follow the rules, and help reduce any risks to the business.

Work Arrangement: HYBRID role

Core Skills

• 5+ years experience with managing large enterprise technology (IT) and software suppliers
• 5+ years experience in vendor / supplier relationship management
• 5+ years experience with contract negotiation & management of IT suppliers. This includes expertise with negotiating terms, pricing, service levels, renewals, and managing the relationships on an ongoing basis with IT suppliers.

Preferred Skills / Experience

• 3+ years of proven success in leading people and developing high‑performing teams

Key Responsibilities

• Develop, promote, maintain, and manage an assigned business/group vendor management program
• Ensure the effective and efficient execution of all program components, including change management, communications, and risk mitigation
• Act as a trusted advisor; build credibility and influence by providing strategic guidance and fostering strong internal partnerships, especially with leaders
• Influence and negotiate to achieve business objectives and leverage expertise and relationships to shape outcomes that support business priorities, including vendor terms, service levels, and compliance requirements
• Review the vendor management program/processes for effectiveness, recommend and implement enhancements
• Assist in the development of strategic plans and break down strategic problems, analyzing data and information to provide program insights and recommendations
• Advocate for broader organizational support and assist in consolidating supplier relationships across BMO, including onboarding suppliers without formal relationships
• Educate and cross‑train members
• Accountable for how vendors are engaged, how relationships are maintained, and how performance and risks are tracked
• Coordinate budgets and reporting to track actual results vs budget, prepare financial reconciliations and attestation certificates as required
• Participate in the design, negotiation, and renewal of service level agreements, technical service agreements, or business partner agreements, and assess performance against SLAs/TSAs/BPAs
• Manage and administer supplier/service provider contracts in accordance with the Bank’s Outsourcing Model
• Oversee supplier and service provider invoice/billing activities to monitor cost expectations and resolve billing and payment issues
• Validate, prepare, and test business continuity and disaster recovery plans for supplier arrangements
• Support the development and promotion of a business/group vendor management program solution, and design and produce regular and ad‑hoc reports and dashboards
• Build and maintain effective relationships with internal and external stakeholders

Qualifications

• Typically between 5–7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience
• In‑depth knowledge and experience managing vendor programs and technical proficiency gained through extensive education and business experience
• In‑depth verbal & written communication skills, collaboration & team skills, analytical and problem‑solving skills, influence skills, and data‑driven decision‑making abilities

Compensation & Benefits

Salary: $69,000.00 – $129,000.00 (Salaried). Salaries will vary based on location, skills, experience, education, and qualifications for the role, and may include a commission structure.

AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details of our benefits, please visit our website.

Accommodation Statement

Air MILES is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.