Senior IT Service Technician (Tier II) - Hybrid Role

Smartt Inc.; Burnaby; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

A total service provider is seeking a Senior IT Service Technician to provide comprehensive IT support and solutions to clients in Burnaby. The ideal candidate will have a strong IT background, excellent communication skills, and a commitment to client satisfaction. Responsibilities include troubleshooting, managing IT services, and mentoring junior team members. This position offers a hybrid work environment with competitive compensation.

Qualifications

• Bachelor's degree in Technology or equivalent technical education.
• 2+ years of experience in IT service.
• Valid BC driver's license required.

Responsibilities

• Provide end-user support and troubleshooting.
• Maintain and manage day to day IT client accounts.
• Centralize, automate, and optimize services.

Skills

IP Stack / IP routing & switching

In-depth knowledge of firewall and VPN setup

Excellent written and verbal communication skills

Problem solving skills

Interpersonal skills

Education

Bachelor's degree in Technology

Tools

VMware

Windows Server

Azure

AWS

Job description

A total service provider is seeking a Senior IT Service Technician to provide comprehensive IT support and solutions to clients in Burnaby. The ideal candidate will have a strong IT background, excellent communication skills, and a commitment to client satisfaction. Responsibilities include troubleshooting, managing IT services, and mentoring junior team members. This position offers a hybrid work environment with competitive compensation.