Senior IT Operations Analyst — Automotive Finance Systems

Scotiabank; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in the Americas is looking for a Senior Technical Analyst in Montreal to provide operational support for Automotive Finance applications. The role requires expertise in troubleshooting and managing incidents, with opportunities for professional development in a diverse and inclusive environment. Candidates should have 3-5 years of experience in a technical role and a related university degree.

Benefits

Diversity and Inclusion initiatives

Upskilling through online courses

Competitive rewards program

Community engagement opportunities

Qualifications

• 3-5 years previous experience in a technically focused environment.
• Strong troubleshooting ability with focus on scoping problems.
• Knowledge of development in .NET and C# is advantageous.

Responsibilities

• Support and maintain Automotive IT applications as Level 1 Support.
• Analyze root causes of operational malfunctions and provide resolutions.
• Act as a key point of contact for incident queue management.

Skills

Troubleshooting

Technical support

Operational problem resolution

Communication

Education

University/College degree in a related discipline

Tools

SQL

Windows Server

ServiceNow

Splunk

Dynatrace

Job description

A leading bank in the Americas is looking for a Senior Technical Analyst in Montreal to provide operational support for Automotive Finance applications. The role requires expertise in troubleshooting and managing incidents, with opportunities for professional development in a diverse and inclusive environment. Candidates should have 3-5 years of experience in a technical role and a related university degree.