Senior IT Infrastructure & Microsoft 365 Lead

North Horizon Holdings Inc.; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A Canadian family office is seeking a highly experienced Technical Support Manager to oversee IT operations. The ideal candidate will have 10+ years of experience in IT infrastructure, expertise in Microsoft 365 administration, and strong leadership skills. Responsibilities involve leading the support team, managing IT infrastructure, and driving IT initiatives. The role offers a competitive salary, bonuses, and comprehensive benefits including health insurance and gym membership.

Benefits

Base Salary

Annual performance bonus

Extended health benefits

Life insurance

Vision care

Dental coverage

Physio + RMT

Paid vacations

Group RRSP

Free on-site gym membership

Free parking

Qualifications

• 10+ years of hands-on experience in IT infrastructure administration.
• Proven experience in managing Microsoft 365 administration.
• Strong troubleshooting skills with an ability to work independently.

Responsibilities

• Lead the technical support team, ensuring effective IT issue resolution.
• Administer and optimize organization's IT infrastructure.
• Oversee Microsoft 365 services and serve as escalation point for complex issues.

Skills

Microsoft 365 Administration

IT Infrastructure Administration

Troubleshooting

Communication

Stakeholder Management

Windows/Linux Server Environments

Azure Management

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Intune

Microsoft Defender for Endpoint

Microsoft Purview

Power Platform

Job description

A Canadian family office is seeking a highly experienced Technical Support Manager to oversee IT operations. The ideal candidate will have 10+ years of experience in IT infrastructure, expertise in Microsoft 365 administration, and strong leadership skills. Responsibilities involve leading the support team, managing IT infrastructure, and driving IT initiatives. The role offers a competitive salary, bonuses, and comprehensive benefits including health insurance and gym membership.