Senior IT Business Support Specialist

Convoy Supply; Drummondville; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading supplier in the logistics sector in Drummondville seeks a Senior IT Functional Support Specialist. This role involves optimizing ERP systems, providing user support, and leading functional projects within operations. Candidates should have 6-8 years of experience in ERP, a college degree in IT or a related field, and be bilingual in French and English. The position requires collaboration with various teams and a strong focus on operational excellence.

Qualifications

• 6-8 years of relevant experience in ERP systems and business processes.
• Strong knowledge of core business processes such as Purchasing, Sales, and Finance.
• Experience with ERP customization processes.

Responsibilities

• Develop strategies to maximize ERP tools to support business processes.
• Provide day-to-day functional support to ERP users.
• Lead and support functional projects that enhance ERP utilization.

Skills

ERP Optimization

User Support

Project Implementation

Bilingual in French and English

Education

College degree in Information Technology or related field

Tools

ERP systems

Ticketing systems

Job description

Position Summary

The Senior IT Functional Support Specialist acts as a key link between business operations and IT, ensuring ERP systems and related tools are optimized to support operational excellence. This role is responsible for supporting end-users, validating and deploying system enhancements, and leading functional projects across the organization. By collaborating with business stakeholders and technical teams, the Senior IT Functional Support Specialist drives the adoption of ERP best practices, ensures smooth integration of new features, and provides training and documentation to maximize business value.

Responsibilities

ERP Optimization & Continuous Improvement

• Develop strategies to maximize the use of ERP and related tools to support business processes.
• Validate and test new features and system enhancements.
• Work closely with development teams to translate business needs into functional system changes.

User Support & Training

• Provide day-to-day functional support to ERP users.
• Train and support new users, including during acquisitions or expansions.
• Deliver knowledge transfer to super-users and ensure consistent adoption of best practices.

Documentation & Communication

• Maintain and update ERP documentation and best practices in a centralized portal.
• Promote ERP tools and updates through electronic communications, in-person meetings, or webinars.
• Act as a trusted advisor to business users on ERP functionality.

Project Implementation

• Lead and support functional projects that enhance ERP utilization.
• Participate in system testing, rollout, and post-implementation support.
• Collaborate with cross-functional teams to ensure smooth adoption of new features.

Requirements

Education & Experience

• College degree in Information Technology, Business Management, Administration or a related field.
• 6-8 years of relevant experience in ERP systems and business processes within manufacturing and/or distribution industries.

Technical Skills

• Strong knowledge of core business processes (Purchasing, Sales, Inventory, Finance, etc.).
• Proficiency with ERP systems.
• Familiarity with ERP customization processes and continuous improvement practices.
• Experience working with ticketing systems and user issue management.
• Bilingual in French and English (required).

Soft Skills

• Strong interest in operational excellence and process optimization.
• Analytical, methodical, and detail-oriented.
• Excellent communication and interpersonal skills with the ability to influence stakeholders.
• Results-oriented and customer-service focused.
• Effective collaborator and active team player.
• Adaptable and comfortable with change management.

Working Conditions

• Primarily office/computer-based work.
• Occasional travel and occasional work outside of normal hours may be required.
• Occasional presentations in classroom or group settings.