Senior Integration and Support Engineer

Jaide Health; Oakville; On-site; CAD 110,000 - 130,000; Full time

Job summary

Jaide Health is seeking a Senior Integration and Support Engineer to own instrument performance across design, qualification, and field operation. You will work on the VitalBio VitalOne platform, bridging mechanical, electrical, firmware, and software domains to ensure robust, regulatory-compliant systems from concept to production.

You will analyze failure data, drive CAPA, and collaborate with multidisciplinary teams to deliver reliable diagnostics instruments.

Qualifications

• Bachelor’s or Master’s degree in Chemical, Mechanical, Electrical, Biomedical, Systems Engineering or a closely related discipline.
• 5+ years of experience in systems engineering or product development for complex integrated systems; experience in in-vitro diagnostics, medical devices, or life-science instrumentation strongly preferred.
• Demonstrated ability to solve interdisciplinary problems spanning biochemical/reactive systems, image analysis or signal processing, microfluidics, and electronic integration.

Responsibilities

• Design, develop, and optimize system-level features and applications for Vital Bio’s VitalOne platform, including automated failure detection, reliability enhancements, and usability features.
• Maintain high uptime of Vital instrumentation by addressing mechanical, electrical, firmware, and software issues to enable uninterrupted R&D.
• Develop prototypes to de-risk key questions, characterize system behavior, and inform design trade-offs.
• Plan and execute detailed development, characterization, and performance verification activities for new system applications.

Skills

Python

C/C++

MATLAB

Data analysis

Education

BSc/MSc in Engineering

Tools

Systems engineering

Lab instrumentation

Job description

About you:

You are a cross-disciplinary Senior Integration and Support Engineer with significant experience in in-vitro diagnostics or similarly complex integrated products. You think in terms of complete systems—mechatronics, microfluidics, biochemical interactions, electronics, and software and enjoy being the person who sees how all the pieces fit together. You take ownership of instrument performance, from qualification and manufacturing readiness through to reliable operation in the field, and you enjoy investigating signal and failure data to identify true root causes. You are comfortable moving between architecture, experiments, and detailed debugging, and you thrive in a fast-paced, mission-driven environment where rigour, documentation, and collaboration are essential.

What you'll do:

• Design, develop, and optimize system-level features and applications for Vital Bio’s flagship VitalOne platform, including automated failure detection, reliability-enhancing functions, and usability features.

• Enable smooth and uninterrupted R&D work by maintaining high uptime of all Vital instrumentation through mechanical, electrical, firmware and software issues.

• Develop and evaluate prototypes to de-risk key technical questions, characterize system behavior, and inform design trade-offs.

• Plan and execute detailed development, characterization, and performance verification activities for new system applications, using data to drive decisions.

• Work with design teams to integrate new features and technologies into the existing system architecture, ensuring compatibility, robustness, and serviceability.

• Act as a key stakeholder in scoping, designing, and implementing interfaces between sub-assemblies and subsystems (mechanical, fluidic, optical, electronic, and software) based on clear engineering specifications.

• Act as the hardware point of contact with manufacturing, supporting engineering qualification of units and the transition of modules into stable production.

• Ensure system-level work complies with relevant regulatory standards and quality processes (e.g., design controls, risk management, V&V expectations for IVD/medical devices). Maintain accurate, complete, and contemporaneous records of all service activities in compliance with cGMP and ISO quality system requirements, including service reports, spare-parts usage, equipment history, and documentation updates.

• Identify recurring or systemic failure modes across field deployments and perform structured root cause analysis to drive corrective and preventive actions (CAPA).

• Contribute to high-quality documentation, including system requirements, architecture and interface specifications, design descriptions, and test protocols/reports.

What you'll need:

• Bachelor’s or Master’s degree in Chemical, Mechanical, Electrical, Biomedical, Systems Engineering or a closely related discipline.

• 5+ years of experience in systems engineering or product development for complex integrated systems; experience in in-vitro diagnostics, medical devices, or life-science instrumentation strongly preferred.

• Demonstrated track record solving interdisciplinary problems that span at least two of: (i) biochemical or reactive systems, (ii) image analysis or signal processing, (iii) microfluidics, (iv) integration of electronic components into functional assemblies.

• Proficiency with at least one programming language (e.g., Python, C/C++, MATLAB) for data analysis, prototyping, or control/automation.

• Experience defining and working with system requirements, interface specifications, and verification/validation plans.

• Strong problem-solving, data analysis, and critical thinking skills, with the ability to design and interpret experiments that probe system performance and failure modes.

• Effective communication skills and a collaborative working style in multidisciplinary teams, including the ability to translate complex system behaviour into clear, actionable insights.

Bonus points for:

• Prior experience with IVD platforms, cartridge/instrument systems, or regulated diagnostic devices.

• Familiarity with design controls, risk management (e.g., FMEA), and system-level verification and validation under ISO 13485 / 21 CFR Part 820 expectations.

• Experience supporting instruments through design transfer, pilot builds, or early commercialization phases.

• Experience designing system-level monitoring, health checks, or telemetry for reliability and serviceability.

• Experience mentoring junior engineers or leading technical workstreams across multiple disciplines.

• An appreciation for well-structured experiments, clear diagrams, and the occasional well-timed engineering pun.

Why Join Us?

At Vital Bio, you will:

• Sit at the heart of a cross-functional effort to build and refine a breakthrough diagnostic platform that directly impacts patient care.

• You will work alongside exceptional scientists, engineers, and operators in a culture built on trust, clarity, and ownership.

• You will have the opportunity to shape system architecture, drive high-impact technical decisions, and see your work progress from concept to deployed product.

• You will grow your systems-thinking and leadership skills while helping build the future of accessible, high-quality diagnostics.

The compensation range for this role is $110,000 - $130,000 CAD and will be determined based on the individual’s demonstrated experience, education, training, relevant certifications or licensure, and other applicable business and organizational factors.

This role is a current, onsite vacancy.

About Vital Bio

Vital is revolutionizing point-of-care diagnostics with our VitalOne platform, delivering real-time care wherever patients are. Our mission is to democratize health technology, making healthcare more accessible and proactive.

Our global team of experts spans chemistry, software, engineering, and microfluidics. We thrive on change, operate on trust, and value diverse perspectives. Our growth-minded culture empowers front-line decision-making and fosters impactful work.

We seek tenacious, bold individuals ready to transform healthcare. At Vital, your talent will make a difference as we work to ensure everyone has access to care when and where they need it.

Vital Biosciences Inc. is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance

As part of our recruitment process, we may use automated or AI-supported tools to assist with application review and screening. These tools are used to support, not replace, human decision-making. Final hiring decisions are always made by our hiring team.