Senior Inside Appraiser - Property

Wawanesa Insurance; Winnipeg, Vancouver, Calgary, Edmonton; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

The Senior Inside Appraiser at The Wawanesa Mutual Insurance Company contributes to delivering exceptional claims service by assessing and evaluating complicated property estimates with advanced tools. This desk role requires strong analytical and negotiation skills to produce accurate estimates.

We offer a hybrid work model with in-office and remote options. The role involves collaborating with repair providers, estimators and adjusters, while maintaining a production schedule and staying

Qualifications

• 5+ years property estimating experience.
• Professional/technical designation is required.
• Expert knowledge of estimating software (Xactimate).
• Excellent investigative and analytical skills.
• Strong time management and organizational skills in a fast-paced environment.
• Detail oriented with high data-entry accuracy.
• Excellent negotiation and communication skills.
• Customer service excellence.

Responsibilities

• Provide exceptional customer service.
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices.
• Communicate with repair providers, estimators and adjusters to ensure accuracy of estimates.
• Refer estimates to appropriate parties for re-inspection as required.
• Maintain active production schedule and diary system to meet service standards.
• Develop positive business relationships with internal and external parties.
• Maintain vigilance in fraud detection and prevention.
• Serve as a resource to less experienced adjusting staff and appraisers.
• Stay up-to-date with legislative changes and trends in the insurance industry and estimating practices.

Skills

Property estimating

Analytical skills

Negotiation

Communication

Customer service

Time management

Attention to detail

Professional designation

Education

Professional designation

Tools

Xactimate

Job description

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS

Working Business Language: English. This role requires regular interaction with counterparts nationally where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $65,000 - $80,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance. Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

JOB OVERVIEW

The Senior Inside Appraiser contributes to Wawanesa’s goal of delivering exceptional and consistent claims service experience through the assessment and evaluation of complicated property estimates with the aid of technology. This is a desk position.

Job Responsibilities

• Provide exceptional customer service.
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices.
• Communicate with repair providers, estimators and adjusters as required to ensure accuracy and completeness of estimates.
• Refer estimates to appropriate parties for re-inspection as required.
• Meet company service standards by maintaining an active production schedule and diary system.
• Develop positive business relationships with internal and external parties.
• Maintain vigilance in the detection and prevention of fraud.
• Serve as a resource person to less experienced adjusting staff and appraisers.
• Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in property repair procedures and materials.
• Perform other duties as required.

QUALIFICATIONS

• 5 + years property estimating experience.
• Professional/technical designation is required.
• Expert knowledge of estimating software (Xactimate).
• Excellent investigative and analytical skills.
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Detail oriented with a critical degree of accuracy regarding data entry.
• Excellent negotiation skills.
• Excellent communication skills both oral and written.
• Excellent customer service skills.
• Position requires the ability to life up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs.

#LI-hybrid #LI-JN1

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy https://www.wawanesa.com/canada/pip/employee-privacy-policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.