Senior Information Technology Associate

globalhr; Calgary; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

Raytheon Canada is seeking a Senior Information Technology Associate to join our Calgary team. You will design, develop and maintain internal IT systems, supporting end users and ensuring secure network infrastructure across the division.

You will deploy OS and software with SCCM, handle incidents with Service Manager (SCSM), and provide training and guidance to staff while maintaining documentation and CMDB integrity.

Qualifications

• Post secondary education in Computer Science, IT, Networks or related field.
• 4+ years of IT infrastructure, system administration, or related experience.
• Asset: experience with Splunk, Rapid7, Tenable, SCCM, SharePoint.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Update antivirus, implement firewalls, and perform regular data backups.
• Provide orientations and technical guidance to staff on new systems.
• Maintain records of repairs, system modifications, and incidents for auditing.
• Use SCCM to automate OS deployment, software packages, and patches.
• Use Service Manager to log and resolve ITIL-based incidents, problems, changes.
• Diagnose and resolve complex hardware/software issues.
• Monitor device health and compliance; schedule regular patch cycles with SCCM.
• Leverage remote control tools to troubleshoot without on-site visits.
• Maintain CMDB by integrating data from SCCM and Active Directory.

Skills

PowerShell

SCCM

SCSM

Active Directory

ITIL

End-user support

Networking

Security & backups

SharePoint

Remote administration

Education

Bachelor's degree in Computer Science / IT / Networks

Tools

SCCM

SCSM

Active Directory

PowerShell

SharePoint

Job description

Date Posted: 2026-05-01

Country: Canada

Location: CA-AB-CALGARY-111 ~ 919 72nd Ave NE ~ 72ND AVE, Ste A

Position Role Type: Unspecified

We are currently seeking a Senior Information Technology Associate to join our team. This role offers a dynamic opportunity to contribute to the development and maintenance of our internal systems and programs, ensuring seamless network infrastructure and endpoint device functionality across the division.

You will play a key role in designing, development and maintaining our internal IT systems, supporting the full development lifecycle from design and implementation to testing and documentation. You will also provide technical support to end users, lead user training sessions and ensure that our network infrastructure and device operate securely and efficiently.

Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices. This includes setting up new workstations and ensuring software compatibility.
• Update anti-virus software, implement firewalls, and perform regular data backups to prevent data loss and unauthorized access.
• Provide orientations and technical guidance to staff on how to use new systems, software, and office equipment effectively.
• Maintain detailed records of repairs, system modifications, and technical incidents for future auditing and reference
• UseMicrosoft Endpoint Configuration Managerto automate the deployment of operating systems (OSD), software packages, and security patches across the network.
• UseMicrosoft Service Manager to log, track, and resolve ITIL-based work items, including incidents, problems, and change requests.
• Diagnose and resolve complex technical issues related to hardware failures, software glitches, and connectivity problems.
• Monitor device health and compliance status. Schedule and execute regular patch cycles using SCCM to ensure all workstations remain secure and up-to-date.
• Leverage SCCM remote control tools to troubleshoot and remediate failed installations or technical issues on user machines without physical intervention.
• Maintain an accurate Configuration Management Database (CMDB) within Service Manager by integrating data from SCCM and Active Directory to track hardware and software assets.
• Strong understandingofITIL processes for service delivery, such as Incident, Problem, and Change Management.
• Ability to usePowerShellto automate repetitive administrative tasks and customize SCCM deployment sequences.
• FamiliaritywithActive Directoryfor managing user groups and permissions required for SCCM/SCSM integration.

Requirements:

• Post secondary education in Computer Science, Information Technology, Networks or a related field.
• 4+ years of industry experience in IT infrastructure, system administration, or related roles.
• Understanding or experience with the below would also be an asset:
  • Network Infrastructure
  • Reporting Tools like Splunk, Rapid7, Tenable, SCCM
  • Microsoft SharePoint
• Proficiency in troubleshooting complex technical issues and providing help desk support to end users.
• Hands-on experience with theMicrosoft System Centersuite, specificallyConfiguration Manager (SCCM)and Service Manager (SCSM).
• Exceptional analytical and problem-solving skills, with the ability to prioritize and manage multiple projects in a fast-pasted, team-oriented environment.
• Strong interpersonal and organizational skills with the ability to communicate technical information to both technical and non-technical audiences.

The successful candidate will be required to complete a criminal background check and obtain/maintain a Government of Canada security clearance and any applicable clearances with respect to the handling and transfer of controlled goods.

This position is eligible for consideration of a hybrid work arrangement with set onsite days.

Raytheon Canada adheres to the principles of equal employment and welcome applications from all qualified persons. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Raytheon Canada will provide accommodations throughout the recruitment, selection, and/or assessment process to any applicants with disabilities. If you require disability-related accommodations, please contact Human Resources. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.