Senior Incident Manager - Remote Support & Reliability

Cognizant; Remote; CAD 89,000 - 142,000; Full time

Job summary

A leading IT services company is seeking a Senior Support Analyst to be the primary contact for domain-related inquiries. The role involves troubleshooting high-severity incidents, analyzing logs, and ensuring system stability for the Digital Commerce platform. With a flexible remote work arrangement, the ideal candidate will have over 6 years of experience in relevant technologies such as Spring Boot and Node.js. Competitive salary and comprehensive benefits package offered.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Minimum of 6+ years of relevant work experience.
• Experience with Spring Boot and managing microservices.
• Knowledge of database queries and tools like MySQL and MongoDB.

Responsibilities

• Lead technical troubleshooting for high-severity incidents.
• Conduct root cause analysis for recurring issues.
• Monitor cloud infrastructure and ensure system health.

Skills

Spring boot Micro services

Spring batch

Node.js

Apache

Redis

MySQL

MongoDB

Kafka

Git

Jenkins

Adobe Experience Manager

Job description

A leading IT services company is seeking a Senior Support Analyst to be the primary contact for domain-related inquiries. The role involves troubleshooting high-severity incidents, analyzing logs, and ensuring system stability for the Digital Commerce platform. With a flexible remote work arrangement, the ideal candidate will have over 6 years of experience in relevant technologies such as Spring Boot and Node.js. Competitive salary and comprehensive benefits package offered.