Senior Hardware Product Manager, Caper

Instacart; Manitoba; Remote; CAD 185,000 - 205,000; Full time

Job summary

A leading retail technology firm is seeking a Senior Hardware Product Manager to drive the strategy and execution of AI-powered smart shopping carts. This role involves collaboration across various teams to enhance customer experiences and develop innovative product solutions. The position offers competitive compensation and is eligible for remote work, but candidates must reside in designated provinces.

Benefits

Market-competitive salary

New hire equity grant

Annual refresh grants

Qualifications

• 5+ years of Product Management experience.
• Experience managing a consumer-facing hardware product.
• Strong understanding of an empathetic, flexible and iterative approach to product development.

Responsibilities

• Lead product planning and customer discovery.
• Identify opportunities through qualitative and quantitative research.
• Evaluate shopper/partner needs to develop effective solutions.

Skills

Product Management

Design Thinking

Data Analysis

Stakeholder Management

Consumer-Facing Hardware

Job description

Overview

About the Team

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug- and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.

About the Role

The Senior Hardware Product Manager, Caper is responsible for driving the product strategy and execution of Caper’s hardware products including carts and ecosystem accessories. Caper Carts are industry leading AI-powered smart shopping carts that make grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking new opportunities for retailers.

Your mission will be to shape and deliver intuitive and dependable customer experiences that make shopping on Caper Carts independent, efficient and delightful, while also being easy for retailers to deploy and operate at scale.

In this role you will define and execute on the roadmap of Caper hardware, for our next generations of Caper Carts (Model 4) and its supporting ecosystem accessories.

You will partner closely with our Head of Innovation & Strategy to define the roadmap and planning initiatives to drive success of our in-market Caper Cart hardware products while also defining the future hardware plans, working cross-functionally with design, engineering, data science, operations, and QA through delivery. You will work with your team to derive and review insights gathered from many sources, including speaking regularly with in-store customers, and retail partners, and reviewing product data and industry trends.

This is an exciting opportunity to shape the future of grocery shopping on a platform that blends cutting-edge technology with everyday needs, delivering an elevated shopping experience for customers and retailers alike.

About the Job

• Lead product planning, product & customer discovery, the product development process, effort estimation, and collaboration with teams across the organization (i.e. Engineering, Design, Business Development).
• Identify opportunities via qualitative & quantitative research, case studies, and reviews of industry-standard methodologies.
• Intake & validate new ideas through a set of frameworks and drive them into implementable projects.
• Serve as the point person for your product area to leadership and across the organization.
• Promote best design practices and user experiences while creating a scalable & easy-to-use product that connects with shoppers and retailers.
• Evaluate shopper/partner needs and challenges to develop and build effective solutions (from top-level goals to detailed operational and system details).
• Maintain alignment across partner-facing teams.

About You

Minimum Qualifications

• 5+ years of Product Management experience
• Experience managing a consumer-facing hardware product
• Knowledge of industry standard design tools and strong design thinking practices
• Strong understanding of an empathetic, flexible and iterative approach to product development
• Demonstrated ability to stand behind design decisions that focus on identifying the right ideas alongside the business’s focus on growth
• Proven experience leveraging data and metrics to make good decisions when confronted with ambiguity.
• Strong experience presenting to large groups & influencing people to run towards goals
• Strong ability to manage and align multiple stakeholders
• Must be located near one of our San Francisco, Toronto, or New York office locations to support periodic requirements to engage directly with the hardware.

Preferred Qualifications

• Engineering background or strong understanding of technical implementation at a high level
• Experience with AI, computer vision, or IoT products preferred

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$185,000 — $205,000 CAD