Senior Genesys Cloud CX Solution Architect/Admin- RQ00398

emergiTEL Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading technology consultancy is seeking a Senior Genesys Cloud CX Solution Architect for a hybrid role based in Downtown Toronto. The position requires over 7 years of experience in Genesys system design and implementation, VOIP phone systems, and user management. This is a 6-month contract position with the possibility of extension, ideal for an experienced professional looking to make a significant impact.

Qualifications

• 7+ years of experience with Genesys system design, implementation, and administration.
• 7+ years of experience in deploying VOIP phone systems.
• 7+ years of experience with SSO/SAML and user lifecycle management.
• 7+ years of experience utilizing REST APIs in development.

Skills

Genesys system design

Deployment of VOIP phone systems

SSO/SAML and user lifecycle management

Utilizing REST APIs

Vendor management

Job description

Overview

Senior Genesys Cloud CX Solution Architect to implement Genesys Cloud CX CCaaS -RQ00398

Location: Hybrid (Downtown Toronto) - 4x/week
Duration: 6 month contract to start (6 month extension)

Qualifications

Must haves:

• 7+ years of experience with Genesys system design, implementation, and administration
  • experience with Genesys call flows, digital channels, ACD routing
• 7+ years of experience in deploying VOIP phone systems with deep knowledge and application of Telephony concepts (SIP, SBCs, QoS, E-911, porting, number plans)
• 7+ years of experience SSO/SAML and user lifecycle via SCIM or Azure AD provisioning
• 7+ years of experience utilizing REST APIs in development
• Experience with vendor management and collaboration

Nice to haves:

• Genesys Cloud CX certifications
• Experience integrating Genesys Cloud CX and WFH or QA systems (e.g. Verint)