Senior General Manager

Sienna Living; Surrey; On-site; CAD 97,000 - 121,000; Full time

Job summary

Sienna Senior Living in Surrey, BC is seeking a Senior General Manager to lead Aspira Pacifica Retirement Living. As the most senior leader, you will shape daily life for residents, drive occupancy and financial performance, and foster a culture of care, accountability and community.

Reporting to the Regional Director of Operations, you will build a high-performing management team, oversee operations, ensure regulatory compliance, and develop strategic plans.

Qualifications

• Bachelor's degree in Business Administration, Hotel Management, or related field.
• 3–5 years progressive leadership experience in retirement living, hospitality or a similar sector.
• Proven track record of effective team management, budget management and operational excellence.
• Experience in sales and marketing to drive occupancy.
• Excellent verbal and written communication skills; ability to build relationships with seniors, families and stakeholders.
• Legally eligible to work in Canada or valid work/study permit.
• Pass Vulnerable Sector Check and Criminal Records Check.
• Sienna Senior Living may utilize AI to screen applicants for this position.

Responsibilities

• Build a high performing, strong and effective management team
• Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
• Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
• Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
• Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
• Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
• Ensure site level compliance with all applicable provincial regulations
• Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
• Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
• Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community
• Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience
• Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership
• Spearhead and contribute to key regional initiatives assigned for the region

Skills

Leadership

Team management

Budget management

Sales & marketing

Communication

Education

Bachelor's degree in Business Administration/Hotel Management or related field

Job description

Senior General Manager
Aspira Pacifica Retirement Living - 2525 King George Blvd, Surrey, BC V4P 0C8
Rate of Pay: $96,655 - $120,819
This posting is for an existing vacancy.

This is a Permanent Full-Time position.

Schedule: Mon-Fri 9:00AM-5:00PM with occasional weekends

Join our compassionate and dynamic team as the Senior General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence!

Reporting to the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.

Why you belong here:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

• Build a high performing, strong and effective management team
• Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
• Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
• Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
• Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
• Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
• Ensure site level compliance with all applicable provincial regulations
• Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
• Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
• Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community
• Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience
• Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership
• Spearhead and contribute to key regional initiatives assigned for the region

What you need to know:

• You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization
• With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency
• You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully
• You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach
• Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.