Senior Functional Analyst - AEM Focus

Randstad Canada; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading recruitment agency in Toronto is seeking a full-time Consultant, Functional Analyst for Digital Technologies to lead the Adobe Experience Manager (AEM) platform initiatives across enterprise-scale websites. The role includes responsibilities like managing business requirements, ensuring platform stability, and collaborating with stakeholders. Ideal candidates have 6–10 years' experience and a strong understanding of AEM processes. This position offers a hybrid work model and a focus on team culture and growth opportunities.

Benefits

Hybrid work environment

Workplace culture centered on teamwork

Access to professional growth programs

Condensed work week during summer months

Qualifications

• 6–10 years in a Functional Analyst or Business Analyst role.
• Strong understanding of AEM DevOps processes, including deployment troubleshooting.
• Ability to wireframe AEM components with hands-on experience.

Responsibilities

• Serve as functional lead for the Adobe Experience Manager (AEM) platform.
• Define and maintain the AEM product roadmap aligned with objectives.
• Lead optimization of the Digital Asset Management and Content Management platform.

Skills

Analytical skills

Problem-solving skills

Communication skills

Facilitation skills

Collaboration

Education

University degree in Computer Science, Business Administration, or related

Tools

Adobe Experience Manager (AEM)

HTML

CSS

XML

Job description

A full‑time opportunity exists for a Consultant, Functional Analyst in Digital Technologies. This role will serve as the functional platform lead for a major enterprise’s Adobe Experience Manager (AEM) platform across enterprise‑scale websites. Reporting to the Manager of Enterprise Business Solutions, the successful candidate will act as the primary liaison between business stakeholders, Information Services (IS) teams, and external vendor partners. This position is critical to ensuring the AEM platform remains stable, scalable, and aligned with the organization’s digital strategy and enterprise architecture, owning the functional outcomes for the platform’s delivery.

Resume submission: If you’re interested, please submit your updated resume to [e-mail]

Advantages

• Hybrid work environment.
• Workplace culture centered on teamwork, respect, and continuous improvement.
• Access to professional growth and development programs.
• Condensed work week during summer months.

Responsibilities

Platform Leadership & Strategy

• Serve as the functional lead for the Adobe Experience Manager (AEM) platform across all cross‑functional initiatives.
• Define and maintain the AEM product and application roadmap in alignment with business objectives and architectural standards.
• Provide subject‑matter expertise on AEM and Adobe capabilities to guide strategic decisions, evaluating new technologies to maximize out‑of‑the‑box functionality.

Platform Delivery & Operations

• Lead the optimization of the Digital Asset Management and Content Management (AEM) platform to ensure stability, security, and performance.
• Oversee AEM functional operations, including incident management, demand intake, and data quality.
• Coordinate platform upgrades, patches, and maintenance with IS teams and vendors, ensuring adherence to governance processes.
• Support business users and engage in daily scrums and technical discussions to guide technical decision‑making.

Business Analysis & Agile Delivery

• Manage the end‑to‑end business requirements lifecycle for AEM initiatives, from intake through delivery.
• Partner with stakeholders, IS teams, and managed service providers (AMS) to define project scope and delivery approach.
• Elicit and document requirements for complex projects, including system integrations, migrations, and localization.
• Translate business needs into clear, well‑structured Agile user stories with complete acceptance criteria.

Solution Design, Testing & Quality

• Develop and maintain functional and solution design artifacts, such as conceptual models and high‑level architecture diagrams.
• Collaborate with enterprise architects to ensure solutions are scalable, appropriately scoped, and sustainable.
• Lead functional input into testing strategy, test scenarios, and support System Integration and User Acceptance Testing (SIT/UAT).

Stakeholder & Vendor Engagement

• Collaborate with business stakeholders to prioritize short‑ and long‑term platform enhancements.
• Work closely with internal IS teams and external vendor partners (including Adobe and AMS) to align on delivery and operations.
• Communicate complex technical and non‑technical information effectively to drive alignment and informed decision‑making.

Qualifications

• Experience: 6–10 years in a Functional Analyst, Business Analyst, or similar role supporting Adobe Experience Manager (AEM) for enterprise‑scale websites.
• AEM Expertise: Strong understanding of AEM DevOps processes, including deployment and build troubleshooting.
• Technical Skills: Ability to wireframe AEM components and features, along with hands‑on experience developing or supporting AEM components using HTML, CSS, and XML.
• Education: University degree in Computer Science, Business Administration, or a related discipline is required.
• Core Competencies: Excellent analytical, problem‑solving, decision‑making, communication, and facilitation skills.
• Work Style: Results‑oriented mindset with proven ability to work under pressure, manage tight deadlines, and lead collaborative discussions.
• Preferred Assets: Adobe Experience Manager certification and hands‑on experience with Agile delivery methodologies.
• Collaboration: Proven experience working effectively with outsourced vendors and cross‑functional teams.

Summary

A full‑time opportunity exists for a Consultant, Functional Analyst in Digital Technologies. This role will serve as the functional platform lead for a major enterprise’s Adobe Experience Manager (AEM) platform across enterprise‑scale websites. Reporting to the Manager of Enterprise Business Solutions, the successful candidate will act as the primary liaison between business stakeholders, Information Services (IS) teams, and external vendor partners. This position is critical to ensuring the AEM platform remains stable, scalable, and aligned with the organization’s digital strategy and enterprise architecture, owning the functional outcomes for the platform’s delivery.

Resume submission: If you’re interested, please submit your updated resume to [e-mail]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.