Senior Full Stack Software Engineer

Manulife; Toronto; Hybrid; CAD 112,000 - 187,000; Full time

Job summary

A major financial services provider is seeking an experienced Senior Full Stack Software Engineer in Toronto, Ontario. This role involves maintaining critical production applications, performing incident management, and collaborating with multiple teams to drive operational excellence. Candidates should have over 5 years of back-end development experience, familiarity with cloud-native solutions, and strong problem-solving skills. The flexible hybrid working environment supports personal growth and inclusivity.

Benefits

Flexible working environment

Opportunities for career growth

Inclusivity initiatives

Qualifications

• 5+ years of back-end development experience.
• Proficiency in back-end languages such as Java, Python, Node.js.
• Hands-on experience with monitoring and logging tools.
• Solid understanding of application architecture visualization tools.

Responsibilities

• Diagnose and resolve production issues.
• Conduct detailed root cause analysis and implement fixes.
• Enhance system monitoring and maintain dashboards.
• Collaborate with DevOps for smooth deployments.

Skills

Back-end development

Python

SQL Server

Java

ReactJS

AngularJS

Databricks

Azure Data Factory

Education

Bachelor’s degree in computer science

Tools

Azure DevOps

GitHub Actions

New Relic

Splunk

Job description

We are seeking an experienced Senior Full Stack Software Engineer to join our team responsible for supporting and enhancing critical production applications and platforms. This role is essential to maintain system stability, performance, and availability in mission-critical environments. You will leverage advanced troubleshooting capabilities and full-stack development expertise to resolve complex issues, implement permanent solutions, and drive continuous improvement initiatives.

As a Senior Full Stack Software Engineer, you will also work as a Level 2 Production Support Engineer, you will work closely with Level 1 support teams, Level 3 development teams, and infrastructure partners to ensure timely resolution of incidents and uphold operational excellence.

Position Responsibilities

• Incident Management: Diagnose and resolve complex production issues across the full technology stack (front-end, back-end, APIs, and databases).
• Root Cause Analysis: Conduct detailed investigations and implement permanent fixes to prevent recurrence.
• Monitoring & Observability: Enhance system monitoring using tools such as New Relic, Grafana, Splunk, or ELK; maintain dashboards and alerts for proactive issue detection.
• Performance Optimization: Identify bottlenecks and optimize application performance and scalability.
• Deployment & Release Support: Partner with DevOps teams to ensure smooth deployments and rollback strategies.
• Automation: Develop scripts and tools to automate repetitive support tasks and improve operational efficiency.
• Cross-Team Collaboration: Work closely with L3 Development, QA, and infrastructure teams to resolve issues and improve system reliability.
• Documentation: Maintain comprehensive runbooks, troubleshooting guides, and knowledge base articles.
• Continuous Improvement: Recommend and implement best practices for error handling, logging, and fault tolerance.
• Excellent problem-solving skills and ability to perform under pressure.
• Strong communication and stakeholder management skills.

  Required Qualifications

  • Bachelor’s degree in computer science, Computer Engineering, or related field (advanced degree preferred).
  • 5+ years of back-end development experience, including Databricks, Python, Azure Data Factory, and SQL Server building cloud-native solutions on Azure working with CI/CD pipelines using Azure DevOps, Jenkins, GitHub Actions, or similar tools.
  • Proficiency in back-end languages such has Java, Python, Node.js and front-end frameworks such has ReactJS, AngularJS, Vue.JS.
  • Solid understanding of application architecture visualization tools (e.g., Dynatrace, ServiceNow CMDB).
  • Proven ability to debug complex distributed systems, trace requests across microservices, and identify root causes in multi-tier environments.
  • Expertise in SQL/NoSQL databases and query optimization.
  • Hands-on experience with monitoring and logging tools (New Relic, Splunk, etc.).
  • Familiarity with ITIL processes or similar incident/change management frameworks.

  Preferred Qualifications

  • Experience with Site Reliability Engineering (SRE) practices.
  • Familiarity with microservices architecture and distributed systems.
  • Certifications in cloud platforms (Azure, AWS) or ITIL.
  • Certifications or experience in Salesforce platforms
  • Experience with Java Spring Boot and event-driven systems (Kafka, RabbitMQ).

  When you join our team

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

  Acerca de Manulife y John Hancock

  Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

  Manulife es un empleador que ofrece igualdad de oportunidades

  En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

  Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

  Ubicación principal

  Boston, Massachusetts

  Modalidades de Trabajo

  Híbrido

  Se prevé que el rango salarial esté entre

  $80,625.00 USD - $134,375.00 USD

  Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

  Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)

  Permiso Familiar y Médico

  Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

  Derecho al Trabajo

  Verificación Electrónica (E-Verify)

  Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

  Company: John Hancock Life Insurance Company (U.S.A.)