Senior Full Stack Software Engineer

xencall; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in cloud-based communication solutions is seeking a professional to manage and optimize predictive dialing systems. The role involves enhancing call center efficiency, collaborating with teams on effective customer engagement, and providing support to call center agents. Ideal candidates should have experience in call center operations, strong analytical capabilities, and communication skills. This remote position offers flexibility and opportunities for career growth.

Benefits

Competitive salary with potential for bonuses

Opportunity for career advancement

Flexible scheduling options

Supportive work environment

Qualifications

• Proven experience in call center operations or a related field.
• Strong analytical skills with the ability to interpret data.
• Excellent communication skills, both verbal and written.

Responsibilities

• Manage and optimize predictive dialing systems to enhance call center efficiency.
• Collaborate with team members on best practices for customer engagement.
• Analyze data to drive improvements in dialing strategies.

Skills

Analytical Skills

Communication Skills

Cloud Communication Tools

Job description

Employer Industry: Cloud-Based Communication Solutions

Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Chance to contribute to innovative technology in the call center industry

What to Expect (Job Responsibilities):
- Manage and optimize predictive dialing systems to enhance call center efficiency
- Collaborate with team members to implement best practices for customer engagement
- Analyze data to drive improvements in dialing strategies and customer interactions
- Provide technical support and training to call center agents on the use of the platform
- Ensure adherence to compliance and quality standards within call operations

What is Required (Qualifications):
- Proven experience in call center operations or a related field
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Excellent communication skills, both verbal and written
- Familiarity with cloud-based communication tools and technology
- Ability to work independently and as part of a team in a remote environment

How to Stand Out (Preferred Qualifications):
- Experience with predictive dialing technology or call center management software
- Background in customer service or sales
- Knowledge of industry regulations and compliance standards
- Proficiency in data analysis tools and reporting software

#CloudCommunication #CallCenter #RemoteWork #CareerGrowth #CustomerEngagement

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