Senior Front Office Host

Hyatt Hotels; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality provider in Vancouver is seeking a Senior Front Office Host to onboard and train new staff while managing guest services. Ideal candidates will have at least 2 years of experience in a similar role and strong communication skills. This position offers a starting wage of $25.40 per hour with opportunities for growth.

Benefits

Discounted lodging accommodations

Discounts on food and beverage

Discounted transit passes

Tuition reimbursement

Excellent training and professional development

Qualifications

• Must have at least 2 years Front Desk experience in a hotel/hospitality environment.
• Must possess refined verbal and written communication skills.
• Knowledge of a second language is an asset.

Responsibilities

• Onboard and train new Front Office Hosts.
• Provide feedback and improve team workflow.
• Manage guest registration and communicate hotel services.

Skills

Customer service orientation

Communication skills

Attention to detail

Multi-tasking

Cash handling

Tools

Opera property management system

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular - Senior Front Office Host.

Senior Front Office Hosts are responsible for the onboarding and training of new Front Office Hosts. This senior role is expected to provide regular feedback and works in conjunction with management to improve the Front Office team’s workflow and production. This position is also responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Senior FrontOffice Host. This position will be scheduled based on business needs. Interested candidates must be available for all shifts especially afternoons and evenings (2:30pm to 11:00pm), must be available to work weekends, holidays and occasional graveyard shifts. Starting wage is at $25.40 per hour, after 6 months, wage is $29.63 per hour, after 1 year, wage is $33.86 per hour.

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation. We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Must have at least 2 years Front Desk experience, preferably in a hotel/hospitality environment
• Must have a true desire to satisfy the needs of others in a fast-paced environment
• Must possess refined and professional verbal and written communication skills
• Must be able to multi-task, prioritize effectively, and be very detail oriented
• Previous experience in Opera property management system is an asset
• Must have previous cash handling experience
• Knowledge of basic math skills required
• Must have proven experience in making quick and efficient decisions
• Must be able to interact with a diverse group of individuals
• Must have ability to upsell – previous experience is an asset
• Knowledge of a second language is an asset

Physical Aspects of Position (include but are not limited to):

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps