Senior Front Desk Host - Elevate Guest Experience Training

Hyatt Hotels Corporation; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Senior Front Office Host to join their team in Vancouver. The role involves onboarding new staff and enhancing guest experiences through effective communication and training. Candidates should have at least 2 years of experience in a hotel setting and strong customer service skills. The position requires availability for varied shifts, including evenings and weekends. Competitive wages and excellent benefits are offered.

Benefits

Discounted lodging accommodations worldwide

Discounts on food and beverage

Discounted transit passes

Recognition programs

Excellent training and professional development

Qualifications

• 2+ years of Front Desk experience in hospitality.
• Desire to satisfy guests in a fast-paced environment.
• Professional verbal and written communication skills.

Responsibilities

• Onboard and train new Front Office Hosts.
• Handle guest registration and inquiries.
• Provide feedback to improve front-office workflow.

Skills

Customer service orientation

Communication skills

Multi-tasking

Detail oriented

Cash handling

Decision making

Upselling

Tools

Opera property management system

Job description

A leading hotel chain is seeking a Senior Front Office Host to join their team in Vancouver. The role involves onboarding new staff and enhancing guest experiences through effective communication and training. Candidates should have at least 2 years of experience in a hotel setting and strong customer service skills. The position requires availability for varied shifts, including evenings and weekends. Competitive wages and excellent benefits are offered.