Senior Fraud Operations Analyst

benevity; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Benevity is seeking a Senior Fraud Operations Analyst to monitor, detect, and respond to cybersecurity and financial fraud incidents across our client network. You will guide junior analysts, shape processes, and leverage automation/AI to improve detection.

You will collaborate with Legal, Finance, and Non-Profits teams to refine rules and workflows. You will mentor teammates, develop playbooks, and help scale fraud operations while balancing security and compliance in a fast‑paced,

Qualifications

• 3–5 years of experience in security operations, incident response, or fraud operations.
• Hands-on experience with security tooling such as EDR, SIEM, CSPM, WAF.
• Hands-on experience with Fraud tooling such as transaction monitoring, case management, identity verification, anomaly detection, and behavioral analytics platforms.
• Familiarity with fraud schemes including account takeovers, EFT mismatches, and suspicious activity patterns.
• Certifications such as GCIA, GCIH, CEH, CFE, or CISM are a plus.

Responsibilities

• Monitor and investigate security alerts from security tooling and respond to escalations.
• Lead triage, root-cause analysis, and response activities during security incidents.
• Develop and maintain incident response playbooks and runbooks.
• Support proactive threat hunting and continuous improvement of detection capabilities.
• Utilize AI-enabled tooling and automation to improve fraud detection and incident response.
• Collaborate with Legal, Finance, and Non-Profits teams to refine rules and workflows.
• Mentor and coach junior analysts to raise team capabilities.

Skills

Fraud operations

Security operations

Incident response

Threat hunting

Automation/AI

Mentoring

Education

GCIA

GCIH

CEH

CFE

CISM

Tools

EDR

SIEM

CSPM

WAF

Transaction monitoring

Case management

Identity verification

Anomaly detection

Behavior analytics

Job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity is looking for a Senior Fraud Operations Analyst with a strong background in Fraud Operations to join our team. It will be equal parts focused on monitoring, detection, and response for cybersecurity related incidents but also a heavy emphasis on the monitoring, detection, and response of financial fraud related incidents as we move billions of dollars of money between 100s of clients to thousands/millions of non-profits.

You will also guide, coach, and mentor junior analysts, sharing your expertise to grow the team’s skills and confidence. This is a role for someone who thrives in technical investigations, but also wants to shape strategy, strengthen processes, leverage automation/AI, and develop people.

What you’ll do:

• Monitor and investigate security alerts from security tooling and responding to escalations from our MDR provider.

• Lead triage, root-cause analysis, and response activities during security incidents.

• Develop and maintain incident response playbooks and runbooks.

• Support proactive threat hunting and continuous improvement of detection capabilities.

• Utilize AI enabled tooling and technology purpose built for non-profit fraud monitoring, as well as commercially available tools and technologies fit for purpose.

• Investigate fraud attempts such as:

  • Account takeovers involving donor, nonprofit, or client accounts

  • EFT mismatches or anomalies during fund disbursements or payouts

  • Suspicious activity patterns in donations, volunteering, or user access

• Collaborate with stakeholders across the business including Legal, Finance, Non-Profits Team and other teams to refine detection rules, alerts, and workflows.

• Leverage automation and AI/ML models to improve fraud detection, security monitoring, and incident response.

• Contribute to building automated processes and playbooks to accelerate detection and response.

• Influence and improve fraud operations processes, including prevention strategies and use of intelligent tooling.

• Provide mentorship, coaching, and support to junior security and fraud analysts.

• Model best practices in investigation, communication, and decision-making during incidents.

• Foster a collaborative culture focused on learning, knowledge sharing, and operational excellence.

What you’ll bring:

• 3–5 years of experience in security operations, incident response, or fraud operations.

• Hands-on experience with security tooling such as EDR, SIEM, CSPM, WAF, etc.

• Hands-on experience with Fraud tooling such as transaction monitoring, case management, identity verification, anomaly detection, and behavioral analytics platforms

• Strong understanding of fraud schemes relevant to Benevity, such as:

  • Account takeovers (unauthorized access to client or donor accounts)

  • EFT mismatches or anomalies (irregularities in electronic fund transfers or payouts)

  • Suspicious activity patterns across donations, volunteering, or user accounts

  • Financial fraud schemes including:

    • Impersonation fraud (fraudsters posing as legitimate people, nonprofits, or companies)

    • Document fraud (use of falsified or manipulated documents to enable fraud or account takeover)

    • Social engineering and phishing aimed at obtaining account credentials or financial information

• Ability to conduct log analysis and packet analysis.

• Familiarity with frameworks such as MITRE ATT&CK and NIST.

• Demonstrated ability to mentor and coach junior team members.

• Proven track record of improving operational processes in security or fraud contexts.

• Strong communication skills, with the ability to bridge technical and business audiences.

• Experience applying automation or AI/ML techniques to enhance fraud detection, threat hunting, or incident response.

Nice to Have:

• Certifications such as GCIA, GCIH, CEH, CFE, or CISM.

• Scripting/automation experience (Python, PowerShell, Bash).

• Cloud security experience (AWS, Azure, GCP).

• Knowledge of compliance frameworks (PCI DSS, SOC 2, ISO27001, GDPR).

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in‑office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well‑supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [e-mail].