Senior Framer

Michaels; Vancouver; On-site; CAD 28,000 - 32,000; Full time

Job summary

Michaels Vancouver store is hiring a Framing Associate to help customers create custom framing solutions and to keep the store welcoming, well merchandised and in stock. You will assist shoppers, process sales, and support framing orders from start to finish.

In this role you will operate the cash register, enroll customers in the Rewards program, and participate in truck unloading, stocking and safety programs.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Responsibilities

• Build customer relationships and help customers shop our store.
• Deliver sales and production results.
• Lead in the absence of the Framing Manager.
• Assist and train other Team Members.
• Complete framing orders with quality and on time.
• Maintain the ready-made frame department and stock areas.
• Provide friendly customer service and a well merchandised, in-stock store.
• Operate cash register and handle transactions to standards.
• Support safety and shrink programs and participate in truck unloading and stocking.

Skills

Basic computer skills

Basic measuring skills

Customer service

Framing operations

Tools

Framing equipment

Glass cutter

Job description

Store - VAN-BROADWAY, BCBuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
• Deliver sales and production results
• Act in lead capacity in the absence of the Framing Manager
• Be a resource to assist and train other Team Members
• Support and assist Framing Manager in driving KPI’s achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Provide a fast and friendly check out experience while adhering to cash handling standards
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programsInteracts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Engage customers on benefits of Rewards and complete enrollments
• Educate customer on Voice of Customer (VOC) survey
• Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

• Basic computer skills and basic measuring skills
• Ability to operate the framing equipment and glass cutter

Preferred Type of experience the job requires

• Retail experience
• Experience selling products and/or services to customers

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Total Base Pay Range for this Position:

$19.75 - $23.00

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.