Senior Field Supervisor

Commissionaires Victoria, the Islands & Yukon; Whitehorse; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading security services provider in Whitehorse is seeking a Senior Field Supervisor to oversee operations and ensure service excellence. In this role, you will supervise security personnel, conduct quality assurance, and respond to incidents. Candidates must be eligible for security clearance and have strong leadership and communication skills. Enjoy benefits such as training programs, health coverage, and work-life balance shifts.

Benefits

Free and paid training programs

Extended health, dental, and vision coverage

Referral bonuses

Qualifications

• Able to obtain and maintain a Yukon Professional Security Licence.
• Possess a valid Class 5 Yukon Driver’s Licence.
• Strong interpersonal and communication skills.

Responsibilities

• Supervise operations ensuring service excellence.
• Conduct quality assurance checks.
• Provide direction to staff and ensure compliance with client requirements.

Skills

Interpersonal skills

Communication skills

Decision-making under pressure

Leadership

Multitasking

Education

Level I (Secret) Security Clearance

Yukon Professional Security Licence

Class 5 Yukon Driver’s Licence

Job description

Join Commissionaires! Ready to make a difference? Join Commissionaires, Canada’s premier not-for-profit security company. With over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s Top Employers for 2025, we demonstrate our commitment to our employees and community.

With over 22,000 employees nationwide and over 800 employees serving across Vancouver Island and Yukon, we provide customized solutions to meet the dynamic and evolving security needs of both private and public sector clients. Our services include uniformed guard services, mobile response and support, by-law enforcement, and identification services. At Commissionaires, we are dedicated to fostering a diverse and inclusive workforce. Join us and be part of a great team where your contributions are recognized and valued. Together, we play a critical role in protecting the safety and security of Canadians.

Make a difference!

Title: Senior Field Supervisor

Location: Whitehorse, Yukon

Position Status: Full Time

Reports to: Client Service Manager

POSITION SUMMARY

The Senior Field Supervisor plays a critical leadership role within Commissionaires Whitehorse operations, ensuring 24/7 service excellence and operational readiness across multiple sites. This position provides after-hours supervision, conducts quality assurance checks, and supports the effective scheduling, training, and performance of front-line security personnel. Acting as a bridge between field staff and management, the Senior Field Supervisor ensures all security operations meet client expectations, comply with post orders, and align with Commissionaires’ core values of integrity, service, and professionalism. The role also includes specialized responsibilities such as drug and alcohol testing, fingerprinting, and emergency response coordination.

JOB RESPONSIBILITIES

• Perform the duties of Site Supervisor during silent hours.
• Review the TrackTik schedule daily and approve incident reports for the Client Services Manager.
• Conduct Drug and Alcohol Screening (training provided).
• Serve as an ID Services Fingerprint Technician (training provided; Commissionaires is RCMP-accredited to capture fingerprints).
• Respond to after-hours alarm calls when scheduled.
• Ensure all guard posts are staffed, trained, and performing duties per regulations and client requirements.
• Provide direction and instructions to staff and ensure comprehension of all post orders.
• Verify that patrols are completed according to schedule.
• Maintain high standards of professionalism, uniform appearance, and site cleanliness.
• Support training, motivation, and evaluation of personnel to ensure operational excellence.
• Perform additional duties as assigned by the Site Supervisor or Client Services Manager.

Qualifications and Experience

• Eligible for Level I (Secret) Security Clearance.
• Able to obtain and maintain a Yukon Professional Security Licence.
• Able to obtain a RAIC (Restricted Area Identity Card) – Transport Canada.
• Able to obtain an AVOP (Airside Vehicle Operator Permit) – DA (Restricted to Apron 1).
• Possess a valid Class 5 Yukon Driver’s Licence.
• Strong interpersonal and communication skills with the ability to engage stakeholders in a professional and respectful manner.
• Effective multitasking and decision-making skills, particularly under pressure.
• Proven leadership ability with minimal supervision.
• Experience training, motivating, and supervising security personnel.
• Commitment to maintaining high standards of service and professionalism.

BENEFITS AND PERKS

• Free and paid training programs
• A variety of shifts to maximize work-life balance!
• Exclusive partnership rates with BMO, Bell, and Hero Travel program
• Recognition and reward programs
• Extended health, dental, and vision coverage
• Free uniform and dry-cleaning reimbursement
• Safety boot reimbursement and PPE provided (as applicable)
• RRSP contributions
• Referral bonuses
• And more!