Senior Field Service Technician

ABB; Milton; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A global leader in power technology is seeking a Field Service Technician to provide technical leadership and support for power delivery needs. Candidates should have a strong mechanical aptitude, 5+ years of experience servicing power systems, and exceptional communication skills. The role involves hands-on testing and troubleshooting of electrical systems, project leadership, and developing strong customer relationships within a hybrid work model.

Qualifications

• 5+ years proven track record servicing power systems.
• Strong mechanical aptitude and hands-on capability.
• Ability to develop and understand electrical drawings.

Responsibilities

• Perform hands-on testing, commissioning, and installation of power systems.
• Lead and coordinate service projects with high-quality standards.
• Engage with customers to identify service opportunities.

Skills

Mechanical aptitude

Electrical safety practices

Communication skills

Ability to travel

Customer relationship management

Education

309A Journeyman Electrician certification

Tools

Test equipment for power delivery

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This Position reports to :

Service Operations Manager

The Field Service Technician will provide technical and business leadership to support customer's power delivery needs. The person will have a high level of technical and mechanical expertise, be capable of planning, leading and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationship

This role reports to the : Service Manager

The work model for the role is : Remote / Job Onsite Service

This role is contributing to Electrification Service division .

You will be mainly accountable for :

• Perform hands-on testing, commissioning, troubleshooting, repair, upgrades, and installation of high, medium, and low voltage power systems, including switchgear and transformers.
• Utilize technical and mechanical expertise in relay protection, control systems, and power equipment diagnostics.
• Lead and coordinate service projects, ensuring timely and cost-effective execution with high-quality standards.
• Develop service scopes, assist in proposal preparation, and contribute to accurate job estimates.
• Provide leadership and direction to teams, maximizing productivity, utilization, and profitability.
• Engage with customers to identify service opportunities, offer technical recommendations, and support business development in collaboration with the sales team.
• Drive continuous improvement through cost and process optimization aligned with company strategies and market dynamics.

Qualifications for the role

• 5+ years proven track record servicing some of the above equipment
• Familiarity with environmental protection procedures and basic electrical safety practices
• Make a work site and site activities safe for self and all other members of the site team
• Strong mechanical aptitude and hands-on capability
• Ability to understand documented instructions, procedures and electrical drawings, and develop the same
• Familiar with test equipment and testing procedures for power delivery
• Ability to travel locally and nationally 50% of the time, work overtime / weekends and respond to weekend and off-hours service requests as required
• Engineer or Certified Electrical Technologist with 309A Journeyman Electrician certification, with proven experience.
• Ability to work independently and lead a project / work scope / team with a minimum of supervision
• Exceptional communication, interpersonal and leadership skills, and ability to develop and maintain strong relationships with customers and team members
• Entrepreneurial, customer focused with ability to generate work and develop strong customer relations
• Apply practical application experience and knowledge of electrical power systems to develop and recommend solutions for customers' power system issues and upgrades

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups :

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.