Senior Field Service Representative

Rockwell Automation; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global technology leader in Canada seeks a Senior Field Service Representative to provide on-site customer support and manage complex systems installations. The role requires a Bachelor's Degree, a valid driver's license, and 50% travel. Experience in engineering and bilingual communication in English and French is preferred. This position offers health insurance, retirement plans, and a flexible work schedule.

Benefits

Health Insurance including Medical and Dental

Employee Assistance Program (EAP)

Flexible Work Schedule

Retirement plans

Qualifications

• Legal authorization to work in Canada.
• Ability to travel 50% of the time.
• Valid driver's license.

Responsibilities

• Deliver customer support through on-site installation of complex equipment.
• Manage diagnostics, troubleshooting, service, and repair.
• Provide training on system operation and maintenance.

Skills

Fluent in French

5+ years of engineering and field experience

PLC programming using RSLogix

Experience with Servo/Motion control

Network experience including EtherNet

Education

Bachelor's Degree in Relevant Field

Technical Degree in Electrical Engineering

Tools

FactoryTalk Studio

Rockwell's Advance Software Packages

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Overview

Job Description

As a Senior Field Service Representative, you will deliver customer support through on-site installation of complex equipment and systems, while also managing diagnostics, troubleshooting, service, and repair. Ensure and approve the operational quality of system components, and provide customer training on system operation and maintenance. Act as the primary liaison between our organization and the customer, addressing both technical and administrative aspects of assigned projects. You will report to the Manager, Territory Services. This is a remote based in Quebec that will require 50% or more travel.

Responsibilities

• Provide customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Be a company liaison with customer on administrative and technical matters for assigned projects and instruct customers in the operation and maintenance of the system.
• Evaluate and approve operational quality of system equipment.
• Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel.
• Develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix)
• Provide services to Rockwell customers through embedded services, call out, and through phone/chat support to meet utilization goal.
• Travel to cover assigned region/sub-region. Accessible during off hours, weekends and holidays.
• Support Remote Support Services as required.

The Essentials – You Will Have

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in Canada is required- we will not sponsor individuals for employment visas, not now or in the future, for this job opening.
• The ability to travel 50% of the time.
• A valid drivers license.

The Preferred – You Might Also Have

• Fluent in French.
• Technical Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology-driven degree.
• 5+ years of engineering and field experience
• Experience with PLC programming using RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, ControlLogix, CompactLogix, PowerFlex products and applications.
• Experience with Servo/Motion control, Low Voltage PowerFlex, and Medium Voltage Drives.
• Experience with networks including EtherNet, ControlNet, and DeviceNet.
• Application/Project experience utilizing Rockwell's Advance Software Packages such as Historian, AssetCentre, VantagePoint, and Plant/Energy Matrix.
• Experience in Virtual Machine computing, Thin Client technology, and Ethernet/IP, Stratix Switches.

What We Offer

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Rockwell Automation is a global company, and candidates must be bilingual or able to communicate in English (spoken and written).

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Additional Language Notes

Représentant principal du service sur site: English and French content retained; the English sentence mirrors the French description for bilingual alignment. We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].