Senior Events Supervisor

Arterra Wines Canada; Niagara Falls; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian wine company in Niagara Falls seeks an individual for total account management focusing on events. Candidates should have a minimum of 2-3 years in sales/customer service, excellent organizational and communication skills, and a passion for customer satisfaction. Compensation offered is $26.00/hr plus gratuities, with flexible hours and a commitment to diversity in hiring.

Benefits

Competitive hourly wages

Creative incentive programs

Full training and career opportunities

Flexible hours

Qualifications

• Minimum 2-3 years of sales/customer service experience.
• Proficient in Microsoft Office tools.
• Ability to work on weekends is necessary.

Responsibilities

• Manage and support an existing client base with event requests.
• Produce, review and manage sales contracts and event orders.
• Conduct site inspections and special events for clients.
• Follow up with clients for satisfaction and future bookings.
• Oversee setup and execution of events.

Skills

Sales/customer service experience

Multitasking ability

Organizational skills

Effective communication skills

Problem-solving skills

Mathematical skills

Education

Post secondary Education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Who We Are: At Arterra Wines Canada, we aim to inspire the simple joys of life, and we come to work every day with a shared passion to build wine brands people love. As a pioneer in the Canadian wine industry with 150 years of experience, our success is driven by our people. We work together with integrity and pride, striving to reach our fullest potential every day, and we’re looking for people who do the same.

We are undergoing a pivotal transformation, actively in search of dynamic individuals poised to make a substantial impact within our ever-evolving organization. Are you someone who embraces change and excels in diverse roles that span across various functions? If so, we look forward to hearing from you!

Who We Are Looking For

At Inniskillin you are Confident, Gracious, and Cool. As Canada’s original estate winery, Inniskillin is for those who make the impossible, possible. We know that with great risk comes great reward. We live by the mantra “If you think it can’t be done, just watch us do it.” We work and play hard, but balance is important too. We celebrate the doers and the people who believe in themselves.

Summary of Position

Total account management to achieve budgeted event targets with emphasis social event market segment and concerts.

Team Members Enjoy

• Competitive hourly wages
• Creative incentive programs
• Full training and exciting long-term career opportunities
• Flexible hours

Duties & Responsibilities

• Supporting & Managing existing client base through answering inquiries in timely fashion and managing incoming event requests
• Accurately produce and review all sales contracts, rate agreements, and banquet event orders
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and estate policies and guidelines.
• Maintain client files and update information as and when needed in accordance with established departmental policies and procedures
• Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
• Overseeing setup, execution, & closing of events
• Custom designed menus/maps & signage to work within the brand imaging
• Assist with the execution of monthly themed, daily executed public food and wine pairing to ensure profitability
• Assisting with billing & accounts receivables for internal & private events
• Responsible for all non-retail inventory working within par stock provided
• Act as manager-on-duty and oversee staff and operations
• Bank deposits, coin orders, tills
• Utilize organizational documents and support organizational systems to provide consistency in daily business operations. – I.e. floor plans, transfer sheets, etc.
• Any other duties assigned by estate managers

Qualifications

• Post secondary Education
• Minimum 2-3 years sales/customer service experience
• Proficient skills in Microsoft Outlook, Word and Excel
• Proven ability to multitask
• Strong math skills
• Proven experience building business relationships
• Strong problem solving & organizational skills
• Effective oral and written communication skills
• Sound knowledge of wines would be an asset
• Ability to work on weekends.

Compensation

$26.00/hr + gratuities.

The budgeted range takes into account several factors and qualifications that are considered in making compensation decisions including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra.

The budgeted range will align with qualifications, including experience, education, training, licenses, certifications, and other business and organizational requirements.

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.