Senior Event Operations Manager — Hospitality Leader

University of Toronto; Toronto; On-site; CAD 76,000 - 98,000; Full time

Job summary

A leading Canadian university in Toronto seeks an experienced Event Operations Manager to ensure exceptional event service delivery. Key responsibilities include managing the Event Operations Team, overseeing logistics and staffing, and enhancing customer satisfaction. Candidates should possess a relevant diploma, strong customer service skills, and a commitment to diversity and inclusion. This full-time position offers a salary range of $76,577 to $97,928.

Qualifications

• Minimum five years of progressive client-facing experience in a catering operation or event venue.
• Demonstrated commitment to diversity and inclusion in workplace practices.
• Strong technical competency and experience in database management.

Responsibilities

• Oversee day-to-day operational needs of the unit.
• Ensure staff are scheduled according to program requirements.
• Liaise with staff and vendors to ensure event logistics are carried out.

Skills

Customer service excellence

Staff management

Event logistics

Organizational skills

Problem-solving

Education

College Diploma in Hotel and Restaurant Management or Business Administration

Tools

UTime

Accruent EMS

Microsoft 365

Job description

A leading Canadian university in Toronto seeks an experienced Event Operations Manager to ensure exceptional event service delivery. Key responsibilities include managing the Event Operations Team, overseeing logistics and staffing, and enhancing customer satisfaction. Candidates should possess a relevant diploma, strong customer service skills, and a commitment to diversity and inclusion. This full-time position offers a salary range of $76,577 to $97,928.