Senior Escalation Architect – Remote/Hybrid Canada

Bentley Systems; Burlington; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A global software solutions provider is seeking a De-Escalation Architect to address complex technical issues. The role requires a Bachelor's in Computer Science and at least 7 years of relevant experience. This position involves resolving customer challenges, supporting team collaboration, and maintaining high customer satisfaction. A hybrid work environment is provided, requiring occasional in-person communication.

Benefits

Attractive salary and benefits package

Commitment to inclusion and colleague wellbeing

Qualifications

• Minimum of 7 years of experience in a technical support or software development role.
• Proven experience in software development and root cause analysis.
• Strong analytical and problem-solving skills.

Responsibilities

• Leverage technical resources to resolve complex technical issues.
• Serve as the primary point of contact for escalated customer issues.
• Maintain detailed records of all escalated issues.

Skills

Problem-Solving

Team Collaboration

Customer Focus

Communication

Technical Expertise

Education

Bachelor's degree in Computer Science or related field

Tools

Agile methodologies

Databases

Cloud services

Network protocols

Job description

A global software solutions provider is seeking a De-Escalation Architect to address complex technical issues. The role requires a Bachelor's in Computer Science and at least 7 years of relevant experience. This position involves resolving customer challenges, supporting team collaboration, and maintaining high customer satisfaction. A hybrid work environment is provided, requiring occasional in-person communication.