Senior Enterprise Customer Success Partner: Growth & ROI

Anaplan; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading software solutions company in Canada is seeking a skilled Customer Success Manager to manage a portfolio of customers, helping them maximize ROI and achieve business transformation. Candidates should have experience in customer success and excellent communication skills. This is an opportunity to work in a dynamic environment and engage with high-profile clients, contributing to impactful projects while fostering a supportive workplace culture.

Qualifications

• Experience in customer success, presales, or management consulting.
• Proven experience in Technical Customer Success, SaaS platforms, or technology consulting.
• Excellent communication and presentation skills.

Responsibilities

• Manage a portfolio of customers focusing on adoption and retention.
• Serve as a trusted advisor to help customers achieve objectives.
• Lead Quarterly Success Reviews and present Success Scorecards.

Skills

Customer success

Communication skills

Problem-solving

Stakeholder engagement

Education

Degree in Finance, Supply Chain, or Sales & Marketing

Job description

A leading software solutions company in Canada is seeking a skilled Customer Success Manager to manage a portfolio of customers, helping them maximize ROI and achieve business transformation. Candidates should have experience in customer success and excellent communication skills. This is an opportunity to work in a dynamic environment and engage with high-profile clients, contributing to impactful projects while fostering a supportive workplace culture.