Senior Enterprise CSM — Remote, Growth & Adoption

Canonical; Regina; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading open source software provider is looking for a Customer Success Manager to onboard new customers and coordinate complex projects. The ideal candidate will have a strong IT background, excellent presentation skills, and experience in customer relationship management. This remote role includes responsibilities in project delivery and customer support, with opportunities for personal development and travel. Join a global team committed to open source excellence.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Team Member Assistance Program & Wellness Platform

Opportunities to travel to meet colleagues

Priority Pass and travel upgrades for long-haul company events

Qualifications

• Minimum 5 years of work experience related to IT projects.
• Excellent presentation skills for complex software discussions.
• Experience in improving internal processes for timely project delivery.

Responsibilities

• Onboard new customers and guide them through the product suite.
• Coordinate complex projects with IT managers and decision makers.
• Develop engagement plans with Sales and Field Engineering.
• Manage a portfolio of customers and identify growth opportunities.
• Drive resolutions for customer-related projects with corporate teams.
• Advocate for customers in product roadmap discussions.
• Support customers through ticket requests.
• Create multi-customer campaigns via digital channels.

Skills

Customer Relationship Management

Agile Methodologies

Cloud Computing

Linux OS

Data Applications

Networking

Security

Migration

IoT

Tools

Salesforce

Jira

Job description

A leading open source software provider is looking for a Customer Success Manager to onboard new customers and coordinate complex projects. The ideal candidate will have a strong IT background, excellent presentation skills, and experience in customer relationship management. This remote role includes responsibilities in project delivery and customer support, with opportunities for personal development and travel. Join a global team committed to open source excellence.