Senior Engagement Manager TELUS Consumer Health

TELUS; Canada; On-site; CAD 85,000 - 110,000; Full time

Job summary

A national health solutions provider in Canada is seeking a Senior Engagement Manager to lead client engagements for remote patient monitoring solutions. The ideal candidate has 7-10 years of experience in healthcare consulting, proven ability in managing complex stakeholder environments, and strong communication skills. The role involves being a strategic advisor, fostering long-term client relationships, and contributing to product development. This is a full-time position with travel requirements across Canada.

Qualifications

• 7-10 years of progressive experience in healthcare consulting or public sector client management.
• Proven ability to manage complex stakeholder environments.
• Experience with technology solutions in primary care, virtual care, or remote patient monitoring.
• Strong communication and storytelling skills.

Responsibilities

• Serve as the primary point of contact and strategic advisor for assigned public sector clients.
• Lead governance meetings, contract reviews, and strategic planning sessions.
• Translate client goals into actionable plans for internal teams.
• Support preparation of account strategies and renewal proposals.

Skills

Business Development

Public Health

Account Management

Project Management

Relationship Management

Public Speaking

Education

Bachelor's degree in Business, Public Policy, Health Administration or related field

MBA or clinical designation

Job description

Description

At TELUS we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Consumer Health team is on a mission to improve access to primary care mental health chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector and publicly‑funded organizations to deliver trusted products and services directly to Canadians. Over the past five years our team has grown exponentially through the design and delivery of innovative high‑quality products and services. With major investments in our product roadmap and an expansion of our channel strategy its an exciting time to join our passionate and purpose‑driven team!

We are seeking a dynamic and results‑driven Senior Engagement Manager to lead client engagements for TELUS Home Health Monitoring our remote patient monitoring solution. As a Senior Engagement Manager youll be the strategic lead for our public sector clients ensuring that our partnerships deliver measurable impact for patients providers and healthsystem partners.

This is a high‑visibility role for an experienced relationship builder who can bridge business clinical and technology perspectives. Youll act as a trusted advisor to government and healthcare leaders ensuring our solutions (including virtual care remote patient monitoring and aging‑in‑place services) deliver tangible outcomes and sustained value.

What You’ll Do

Growth & Performance

• Serve as the primary point of contact and strategic advisor for assigned public sector clients
• Build trusted long‑term relationships grounded in transparency integrity and shared purpose
• Lead governance meetings contract reviews and strategic planning sessions to ensure objectives are consistently met and exceeded
• Continuously demonstrate value through performance metrics adoption tracking and outcome reporting
• Translate client goals into actionable plans for TELUS internal teams ensuring that every engagement drives measurable system impact and client satisfaction
• Support preparation of account strategies renewal proposals and executive briefings

Strategic Insight & Advisory

• Understand emerging healthcare challenges funding models and digital transformation priorities across Canadas health ecosystem
• Proactively identify opportunities to enhance client outcomes and influence our product roadmap
• Present clear data‑driven recommendations that balance client needs with operational and product capabilities
• Act as a thought leader and advocate for TELUS Health in stakeholder forums roundtables and conferences

Internal Collaboration & Leadership

• Partner cross‑functionally with Sales Product Marketing and Operations to deliver seamless client experiences
• Contribute strategic insight and client feedback to inform product design feature prioritization and service delivery improvementsEstablish and uphold standards of excellence in client communication presentation and engagement
• Mentor and support team members in client‑facing best practices and relationship management

Qualifications

What You Bring

• 710 years of progressive experience in healthcare consulting or public sector client management
• Proven ability to manage complex stakeholder environments (e.g. ministries health authorities hospital networks)
• Experience working with technology solutions in primary care virtual care or remote patient monitoring
• Strong communication facilitation and storytelling skills to distill complexity into clarity
• Strategic thinker with the ability to translate healthcare trends and client feedback into business opportunities
• Resilient self‑directed and comfortable managing ambiguity
• Bachelors degree in Business Public Policy Health Administration or related field; MBA or clinical designation an asset
• Willingness to travel within Canada to meet clients and attend industry events

Required Experience

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1