Senior Engagement Director, Medical Communications

Klick; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare communications agency in Toronto is looking for a Senior Engagement Director to lead client engagement strategy and innovative solutions in medical communications. The ideal candidate will have over 10 years of experience, strong business acumen, and the ability to manage complex client relationships. This full-time role offers opportunities for mentorship and collaboration in a dynamic environment.

Benefits

Mentorship opportunities

Diverse and inclusive workplace

Commitment to career growth

Qualifications

• 10 years of experience in medical communications or healthcare communications required.
• Strong business acumen with proven account growth capabilities.
• Previous experience in a medical communications agency is necessary.

Responsibilities

• Lead client engagement strategy and ensure project execution excellence.
• Guide internal teams to deliver on time and in alignment with compliance.
• Foster integration across scientific and regulatory disciplines.

Skills

Advanced understanding of medical communications

Healthcare technology insights

Exceptional presentation and communication skills

Ability to anticipate client needs

Deep knowledge of industry dynamics

Education

BA/BS degree in Business Science or related field

Job description

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. Klick is still growing fast even after two decades. As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we are constantly evolving, we invest in talent early and often to develop future leaders at all levels. Klick is one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed and Fastest Growing companies. Career paths are seldom simple and straightforward, and that is an asset. If you feel you would be a good fit for this role we encourage you to apply and take the first steps to starting your career journey at Klick!

About Our Medical Craft

As the largest medical team integrated across a single agency, the Medical team uncovers scientific truth through our board expertise in science and regulatory medical strategy, medical communications, and value access and reimbursement. The Medical team assumes responsibility for understanding the clinical aspects in depth to discover unique offerings and believes in shaping the brand-building process early: forming the scientific narrative and the language included in the label, and identifying where the brand plays in the buying process.

Job Details

We are looking for a Senior Engagement Director to join our Scientific Innovation and Medical Communications department. The Senior Engagement Director plays a pivotal role in leading client engagement strategy, driving execution excellence, and shaping innovative solutions that advance client objectives. This role combines hands‑on team and client management leadership with strategic stewardship and guidance.

Senior Engagement Directors assume responsibility for understanding medical communications strategy in depth while leading cross‑functional teams to deliver excellence in execution. They partner closely with clients to anticipate evolving needs, identify growth opportunities, and ensure our solutions deliver measurable impact. This role requires balancing strategic leadership with operational oversight, guiding the internal team while working in concert with medical communications leadership to ensure long‑term business growth.

The Senior Engagement Director works in close conjunction with the project management team and other internal stakeholders to ensure all projects are delivered on time, on budget, on strategy, and in alignment with regulatory and healthcare compliance requirements. This individual must be adept at building trusted client relationships, mentoring teams, and contributing to a culture of innovation, collaboration, and accountability.

Knowledge / Expertise

• Advanced understanding of both commercial and medical affairs, medical communications, and applicable pharmaceutical/healthcare industry regulations and compliance criteria
• Strong grasp of healthcare technology and digital innovation trends with the ability to translate insights into strategic opportunities

Strategic Skills / Tools

• Exceptional presentation, written, and verbal communication skills
• Ability to anticipate client needs and design solutions that align with both scientific integrity and business objectives
• Deep knowledge of client business drivers, competitive landscape, and broader industry dynamics
• Demonstrated ability to bridge medical objectives with strategic recommendations that deliver value

Client Relationships

• Serve as a senior partner to client stakeholders, leading key strategic discussions and planning sessions
• Proactively build and strengthen trusted client relationships through insight, innovation, and consistent value delivery
• Represent Klick Health at conferences and events, ensuring engagement and thought‑leadership visibility
• Ensure all communications meet Klick Health standards and contribute to a positive client experience

Business Development

• Lead the development of proposals, pitches, and strategic presentations for new and organic business opportunities
• Partner with medical communications senior leadership to identify new market opportunities and expand client portfolios
• Contribute to shaping strategic offerings that differentiate Klick Health in the medical communications space

Teamwork / Collaboration

• Lead, mentor, and inspire Client Services teammates and other cross‑functional team members to deliver innovative communication programs
• Actively contribute to a collaborative innovative and high‑performance work environment
• Foster integration across scientific, digital, creative, and regulatory disciplines to deliver seamless solutions

Creativity / Innovation / Engagement

• Drive idea generation for brand planning, tactical innovation, and strategic program design
• Identify and implement emerging best practices in medical communications technology and digital engagement
• Encourage a culture of continuous innovation and creative problem‑solving across teams

Financial Accountability

• Oversee financial health of assigned accounts, including forecasting, budget management, and profitability
• Ensure accurate and timely completion of timesheets, budgets, and expense reports
• Support medical communications senior leadership in financial planning and growth strategies

Years of Experience / Degree

• 10 years of experience in medical communications, healthcare communications, or life sciences marketing
• Previous experience in a medical communications agency is required
• Proven success in managing complex client engagements, multi‑stakeholder programs, and cross‑functional teams
• Strong business acumen with demonstrated ability to drive account growth and financial performance
• BA/BS degree in Business Science or related field required; advanced degree preferred

Key Competencies

• Strategic Thinking & Vision
• Client Relationship Leadership
• Team Mentorship & Collaboration
• Innovation & Solution Design
• Financial Management & Accountability
• Strong Communication & Executive Presence

Employment Type: Full‑Time | Experience Level: Director | Vacancy: 1

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Klick uses an AI‑powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool please contact us.

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically under‑represented communities to apply, including Black people, Indigenous peoples, people of color, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

We are also committed to developing an inclusive, barrier‑free recruitment process and work environment. Should you require an accommodation, please contact us and we will work with you to meet your accessibility needs and ensure you have a positive experience.