Senior Employee Relations Specialist

goeasy Ltd.; Mississauga; On-site; CAD 94,000 - 110,000; Full time

Benefits offered by this job

RRSP matching

Employee discounts

Volunteer days

On-site gym

Job summary

goeasy is seeking a Senior Employee Relations Specialist based in Mississauga to manage complex ER matters and lead sensitive workplace investigations. You will advise HR leaders, coach managers, and drive consistent practices across locations.

Three days onsite weekly under our Flexible Work Program, with base salary and bonus. Requires 5+ years in HR and strong knowledge of Canadian employment standards and workplace investigations.

Qualifications

• CHRP/CHRL designation or equivalent HR certification is considered an asset.
• Experience supporting a multi-location, operational or geographically dispersed workforce is strongly preferred.
• Strong communication and influencing skills with the ability to effectively advise and coach leaders.
• Strong investigation, critical thinking and judgment skills, with the ability to assess facts and provide practical, risk-based recommendations.
• Strong knowledge of Canadian employment standards, human rights and related employment legislation.
• Demonstrated experience independently managing complex and sensitive employee relations matters.
• 5+ years of progressive Human Resources experience with significant depth in employee relations, workplace investigations and performance management.

Responsibilities

• Independently manage complex and sensitive employee relations matters, including workplace investigations, performance management, attendance, accommodations and workplace concerns.
• Assess matters based on the facts, employment legislation, company policy, precedent and overall organizational risk.
• Provide clear, practical recommendations to HR and business leaders on appropriate courses of action.
• Support progressive discipline, performance management and termination processes, ensuring decisions are appropriately documented and consistently applied.
• Manage cases from intake through resolution, maintaining strong documentation, timelines and follow-up.
• Identify matters requiring escalation to senior HR leadership, Legal or other internal stakeholders.
• Lead complex and sensitive workplace investigations from intake through findings and recommendations.
• Develop investigation plans, conduct interviews, assess evidence and credibility, and prepare clear findings and recommendations.
• Ensure investigations are completed objectively, thoroughly and within appropriate timelines.
• Support the broader HR team in strengthening investigation practices and documentation.
• Serve as a trusted ER advisor to HR Managers and business leaders on complex employee matters.
• Coach leaders on difficult employee conversations, performance management, documentation and conflict resolution.
• Provide guidance on complex workplace accommodations, leaves and return-to-work matters in partnership with HR, Benefits and other stakeholders.
• Act as a technical resource to Employee Relations Specialists and the broader HR team, providing coaching on complex cases and ER best practices.
• Identify trends across employee relations matters and provide insights and recommendations to HR leadership.
• Contribute to the development of ER processes, policies, manager tools and practices that strengthen consistency and organizational capability.

Skills

CHRP/CHRL asset

HR experience 5+ yrs

Employee relations

Investigations

Employment law knowledge

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you’re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let’s create a future of financial empowerment.

The Senior Employee Relations Specialist is a senior subject matter expert responsible for managing complex and sensitive employee relations matters across the organization. The role provides practical, risk-based guidance to leaders and HR partners while ensuring employee matters are handled consistently, fairly and in alignment with employment legislation, company policies and organizational values. In addition to independently managing a portfolio of complex ER matters, the Senior Employee Relations Specialist will act as a technical resource to the broader HR team, helping strengthen investigation practices, documentation, case management standards and overall ER capability. This role is well suited to an experienced ER professional who can independently assess risk, navigate ambiguity and provide clear recommendations in a fast-paced, multi-location organization.

What will you be doing?

• Employee Relations & Case Management
  • Independently manage complex and sensitive employee relations matters, including workplace investigations, performance management, attendance, accommodations and workplace concerns.
  • Assess matters based on the facts, employment legislation, company policy, precedent and overall organizational risk.
  • Provide clear, practical recommendations to HR and business leaders on appropriate courses of action.
  • Support progressive discipline, performance management and termination processes, ensuring decisions are appropriately documented and consistently applied.
  • Manage cases from intake through resolution, maintaining strong documentation, timelines and follow-up.
  • Identify matters requiring escalation to senior HR leadership, Legal or other internal stakeholders.
• Workplace Investigations
  • Lead complex and sensitive workplace investigations from intake through findings and recommendations.
  • Develop investigation plans, conduct interviews, assess evidence and credibility, and prepare clear findings and recommendations.
  • Ensure investigations are completed objectively, thoroughly and within appropriate timelines.
  • Support the broader HR team in strengthening investigation practices and documentation.
• HR Advisory & ER Excellence
  • Serve as a trusted ER advisor to HR Managers and business leaders on complex employee matters.
  • Coach leaders on difficult employee conversations, performance management, documentation and conflict resolution.
  • Provide guidance on complex workplace accommodations, leaves and return-to-work matters in partnership with HR, Benefits and other stakeholders.
  • Act as a technical resource to Employee Relations Specialists and the broader HR team, providing coaching on complex cases and ER best practices.
  • Identify trends across employee relations matters and provide insights and recommendations to HR leadership.
  • Contribute to the development of ER processes, policies, manager tools and practices that strengthen consistency and organizational capability.

What experience do you have?

• CHRP/CHRL designation or equivalent HR certification is considered an asset.
• Experience supporting a multi-location, operational or geographically dispersed workforce is strongly preferred.
• Strong communication and influencing skills with the ability to effectively advise and coach leaders.
• Strong investigation, critical thinking and judgment skills, with the ability to assess facts and provide practical, risk-based recommendations.
• Strong knowledge of Canadian employment standards, human rights and related employment legislation.
• Demonstrated experience independently managing complex and sensitive employee relations matters.
• 5+ years of progressive Human Resources experience with significant depth in employee relations, workplace investigations and performance management.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants:

Please apply through the link and provide written endorsement from your current manager.

$93,500.00 – $110,000.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

Why should you work for goeasy?

Financial Benefits

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.