Senior Director, Strategy Risk Business Operations and Shared Services

rbc

Toronto

On-site

CAD 180,000 - 280,000

Full time

2 days ago

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Benefits offered by this job

Total Rewards Program

Bonuses

Stock where applicable

Coaching & development

Job summary

RBC in Toronto is seeking a Senior Director, Strategy Risk Business Operations and Shared Services to lead a high-performing team driving strategic, operational, and financial excellence across the CPT portfolio.

You will champion AI adoption, governance, and enterprise initiatives while ensuring alignment with enterprise priorities and delivering exceptional business outcomes.

Qualifications

15+ years of leadership experience in Technology, Financial Services, or Operations with expertise in Risk, Governance, and Vendor Management.
Proven track record in strategic planning, financial management, and large-scale project delivery.
Strong understanding of AI, Agile/SDLC, and regulatory compliance.

Responsibilities

Lead Planning, Risk & Governance functions, overseeing financial management, project portfolio planning, and strategic alignment with RBC's CPT objectives.
Develop and execute CPT's 5-year strategic plan, leveraging internal/external research and partnering with executives to drive disciplined project management.
Champion enterprise initiatives (e.g., AI adoption) and change management within CPT, ensuring successful adoption and engagement.
Foster exceptional employee engagement through targeted strategies and communication with Enterprise Communications.
Oversee Vendor Management, expanding on-shore/off-shore resources and negotiating multi-million-dollar contracts.
Define and execute the Financial Plan for applications maintenance, development, and Governance efforts; provide timely financial reporting to SLT.
Monitor performance metrics, scorecards, and dashboards; drive process improvements and benchmarking.
Build and mentor a high-performing team aligned with RBC's Leadership Model; drive diversity and career development.

Skills

Leadership

Strategic Planning

Financial Management

Risk & Governance

Vendor Management

Stakeholder Management

Change Management

AI Adoption

Negotiation

Communication

Education

Bachelor's degree in Business/Finance/related field

MBA or advanced certification preferred

Tools

Planview

MIS

Job description

Job Description

What is the Opportunity?

As the Senior Director, Strategy Risk Business Operations and Shared Services you will lead a high-performing team of directors, senior managers, and managers to drive strategic, operational, and financial excellence within RBC's Commercial & Payment Technology (CPT) portfolio. This critical leadership role is accountable for Financial Management, Project Portfolio Planning, Vendor Management, Risk & Compliance, and Strategic Planning, ensuring alignment with enterprise priorities and delivering exceptional business outcomes. You will champion employee engagement, change management, and innovation (e.g., AI adoption) while maintaining rigorous governance and operational excellence.

What You'll Do

Leadership & Strategy

Lead the Planning, Risk & Governance functions, overseeing financial management, project portfolio planning, and strategic alignment with RBC's Commercial Banking and T&O objectives.

Develop and execute CPT's 5-year strategic plan, leveraging internal/external research and partnering with business executives to drive disciplined project management.

Champion enterprise initiatives (e.g., AI/AIDLC) and change management within CPT, ensuring successful adoption and engagement.

Foster exceptional employee engagement through targeted strategies and communication plans in partnership with Enterprise Communications.

Risk & Governance

Ensure adherence to Risk & Governance policies, standards, and control points (e.g., audits, access reviews, compliance attestations).

Lead T&O and RBC-initiated Risk & Governance campaigns, collaborating with Risk, GS, and business partners.

Oversee Business Continuity Management (BCM), including plan approvals, testing, and strategy.

Monitor Key Risk Indicators (KRIs) and elevate issues, ensuring alignment with first-line defense (Internal/External Audit).

Vendor Management

Lead the expansion of Vendor Management, optimizing on-shore/off-shore resources and negotiating multi-million-dollar contracts.

Drive cost savings, efficiencies, and service standards across vendor relationships, ensuring alignment with financial and operational targets.

Financial Management & Reporting

Define and execute the Financial Plan for application maintenance, development, and Risk & Governance efforts.

Provide timely, actionable financial reporting (budgets, forecasts, metrics) to the Senior Leadership Team (SLT) and stakeholders.

Manage IT Development, Maintenance, and Financial budgets, ensuring alignment with annual and 5-year plans.

Oversee project accruals, cost accounting, and vendor invoice management to meet overhead and recovery targets.

Operational Excellence & Performance

Monitor performance metrics, scorecards, and dashboards, driving process improvements and benchmarking.

Lead Program/Project onboarding/closure, ensuring accurate financial tracking in systems (e.g., Planview, MIS).

Leverage AI and automation for reporting and project delivery efficiencies.

People Leadership

Build and mentor a high-performing team, aligning individual goals with RBC's Leadership Model.

Drive diversity, reward & recognition, and career development initiatives.

Instill a culture of change readiness and empowerment across CPT.

What You Need to Succeed

Must Have:

15+ years of leadership experience in Technology, Financial Services, or Operations, with expertise in Risk, Governance, and Vendor Management.
Proven track record in strategic planning, financial management, and large-scale project delivery.
Strong understanding of AI, Agile/SDLC methodologies, and regulatory compliance.
Exceptional negotiation, stakeholder management, and communication skills.
Bachelor's degree in Business, Finance, or related field; MBA or advanced certification preferred.

Nice to Have:

Payments industry experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients

#LI-POST #TECHPJ

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